RUTH D. GOMEZ
Hollywood,Florida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level intake specialist position. Ready to help team achieve company goals.Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
18
18
years of professional experience
Work History
Intake Specialist
FreedomCare
New York, NY, NY
12.2021 - 10.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Determined eligibility for counseling and referral for over Number clients daily.
- Worked with clients to improve life choices and maximize benefits of programs.
Human Resources Coordinator
Ascend agency
Hollywood , FL
08.2019 - 12.2019
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Updated employee records in HR database system.
Supervisor Data & Incident
Cooperative Home Care Association
09.2015 - 08.2018
- (Service Delivery)
- Ensure reports are being sent to contracts
- Run data to ensure processes and procedure are done in a timely manner
- To ensure members incidents and accidents have been notified to the internal dept
- And contracts
- To manage staff time card
- Manage home care workers’ vacation requests
- Review HCW disciplinary actions and Members complaints forms
- Follow up with Members, HCWs or Contract dissatisfaction with outcomes
- To monitor all incoming referrals, authorization, stop changes are being recorded and handled to the right depts
- In a timely manner
- Record data with all member admissions, readmissions and discharges in a monthly basics
- To run company scorecard report
- Prepared quarterly QIC (Quality Improvement Committee) report
- Provide monthly or as necessary feedback to staff
- Provide yearly PA (Performance Evaluation).
Interim Intake Coordinator
09.2014 - 01.2015
- Maintain communications between contractors and CHCA
- Obtain M11Q to ensure new cases received authorization
- Track new cases and ensure services commence
- Ensured clients received nurse assessment
- Managed client re-authorization through EMEDNY
Administrative Assistant
09.2010 - 01.2014
- Ensure all communication between CHCA and VNSNY regarding clients is recorded into the Issue
- Hollywood Career Institute
- Tracking System
- Manage home care workers’ vacation requests
- Review and edit all disciplinary actions for home care workers
- Ensured that supervision coordinators enter any theft allegation and the correct parties have been notified
- Prepare reports regarding client incidents and complaints
- Prepare reports regarding home care workers working overtime and leave of absences
- Manage home care workers who are not assigned to a client
Supervising Coordinator
01.2009 - 09.2010
- Developed and maintained effective working relationships with staff at Department of Health
- Human Resources Administration
- Obtained cases from Intake Specialist and staffed appropriately
- Evaluated and discussed paraprofessional’s administrative performance
- Prepared daily Arrow reports and ensures any follow up would be completed
- Arranged for case coverage for permanent schedules, emergency replacements, weekends, holidays, leave of absences, and vacation periods
Home Care Worker
07.2006 - 01.2007
- Provided personal care for people with disabilities an elderly living with chronic diseases
- Maintained records of vital signs for clients
- Ensured that clients took their medication and reported changes in condition
Education
Associates of Business Administration Degree (S.B.A - Health Service Administration
Berkeley College
N.Y., New YorkSkills
- Microsoft Outlook
- Research and Analysis
- Customer Service
- Progress Reporting
- Records Maintenance
- Microsoft Word
- Compassionate Communication
- Case Management
- Microsoft PowerPoint
- Data Entry
- Microsoft Excel
- Edibility Review
- Patient Health Information Access
- Active Listening
- De-Escalation Tactics
- Data Collection and Entry
Timeline
Intake Specialist
FreedomCare
12.2021 - 10.2024
Human Resources Coordinator
Ascend agency
08.2019 - 12.2019
Supervisor Data & Incident
Cooperative Home Care Association
09.2015 - 08.2018
Interim Intake Coordinator
09.2014 - 01.2015
Administrative Assistant
09.2010 - 01.2014
Supervising Coordinator
01.2009 - 09.2010
Home Care Worker
07.2006 - 01.2007
Associates of Business Administration Degree (S.B.A - Health Service Administration
Berkeley College