Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Dairelys Marte Ynfante

Reading,PA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Waitress

Rancho Merengue Cafe
11.2023 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Package Delivery Driver

Amazon
06.2023 - 11.2023
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Maintained a clean driving record while navigating various routes for efficient deliveries.
  • Developed strong relationships with customers through courteous and professional interactions during deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.

Picking Packer

Sierra
05.2022 - 02.2023
  • Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
  • Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
  • Exceeded daily performance targets through efficient time management and prioritization of tasks.
  • Increased order accuracy with thorough attention to detail when reading and following pick lists.

Retail Store Manager

Beautylicious Supply
04.2017 - 06.2021
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.

Education

GED -

Escuela Virtual De Puerto Rico
San Juan, PR
07.2019

Skills

  • Customer Service
  • Guest Relations Management
  • Handling Complaints
  • Greeting guests
  • Punctuality
  • Deadline-oriented
  • Professionalism
  • Dependability and Honesty
  • Spanish Fluency
  • Fluent in English
  • Teamwork and Collaboration
  • Efficiency and Time Management

Timeline

Waitress

Rancho Merengue Cafe
11.2023 - Current

Package Delivery Driver

Amazon
06.2023 - 11.2023

Picking Packer

Sierra
05.2022 - 02.2023

Retail Store Manager

Beautylicious Supply
04.2017 - 06.2021

GED -

Escuela Virtual De Puerto Rico

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Ruth Dairelys Marte Ynfante