Ruthie Redmond
Decatur,GA
Summary
Dynamic Patient Access Specialist with a proven track record at Daffodil Pediatrics, excelling in insurance verification and patient scheduling. Adept at multitasking and enhancing service delivery, I streamlined appointment processes, resulting in improved patient satisfaction and operational efficiency. Committed to fostering effective communication between patients and healthcare providers.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Daffodil Pediatrics
08.2025 - 08.2026
- Streamlined appointment scheduling and management of patient insurance information.
- Conducted verification of insurance eligibility and facilitated pre-authorizations.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated with medical staff to optimize patient flow during visits.
- Addressed patient inquiries and concerns promptly to ensure quality service delivery.
Medical Receptionist
Hanger Clinic: Prosthetics & Orthotics
05.2023 - 08.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained accurate patient records and ensured compliance with HIPAA regulations.
- Assisted patients with insurance verification and benefits inquiries, enhancing service delivery.
- Coordinated communication between patients and healthcare providers to streamline care processes.
- Implemented electronic health record updates, improving data accessibility for staff.
House Manger
Behavioral Services of Tennessee
07.2020 - 06.2023
- Oversaw daily operations for residential programs, ensuring compliance with regulatory standards.
- Developed individualized care plans in collaboration with multidisciplinary teams to enhance client outcomes.
- Managed staff scheduling and performance evaluations, fostering a positive work environment.
- Implemented training programs for new hires, promoting adherence to best practices in behavioral management.
- Coordinated family support meetings to facilitate communication between clients and their loved ones.
- Led crisis intervention strategies, enhancing safety protocols within residential settings for clients and staff.
Patient Service Representative
Ankle and Foot Centers of Georgia
06.2021 - 05.2023
- Facilitated patient check-in and registration processes, ensuring accuracy and efficiency.
- Managed appointment scheduling using electronic health record (EHR) systems to optimize clinic workflow.
- Provided comprehensive support to patients regarding insurance verification and billing inquiries.
- Collaborated with clinical staff to enhance communication and streamline patient care delivery.
- Trained new team members on office procedures and customer service best practices.
- Resolved patient concerns promptly, enhancing overall satisfaction with services provided.
Education
High School Diploma -
Booker T Washington High School
Memphis, TN06.2001
Skills
- Insurance verification
- Authorization verification
- Multitasking and organization
- Phone and email etiquette
- Payment processing
- Referral coordination
- Patient Scheduling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Patient Access Specialist
Daffodil Pediatrics
08.2025 - 08.2026
Medical Receptionist
Hanger Clinic: Prosthetics & Orthotics
05.2023 - 08.2025
Patient Service Representative
Ankle and Foot Centers of Georgia
06.2021 - 05.2023
House Manger
Behavioral Services of Tennessee
07.2020 - 06.2023
High School Diploma -
Booker T Washington High School