Ruth Katie Jackson
Omaha,NE
Summary
Dynamic professional with extensive experience at Union Pacific Railroad, excelling in patient scheduling and management. Proven ability to enhance operational efficiency and foster positive relationships. Skilled in medical terminology and adept at performing under pressure, consistently delivering exceptional service and solutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
CREW DISPATCHER & ADMINISTRATIVE SUPPORT CLERK
UNION PACIFIC RAILROAD
08.2022 - Current
- Work in a professional environment and handle multiple internal customer interactions via phone, email and internal instant messaging; De-escalate demanding customer service calls and ensure that issues are handled appropriately
- Calls conductors and engineers to work, in accordance with their labor agreements.
- Coordinates with a variety of Union Pacific operating customers to help resolve problems when they arise. This task may involve gathering information, diagnosing customer needs and conducting research to quickly find solutions.
- Coordinate work with corridor managers, train dispatchers and field managers under the supervision of a manager. Manage job vacancies and assign bulletins including applications, assignments and yard markup, where applicable
- Generate reports and maintain records and files as needed
- Deal with competing interests for available crew resources and look for solutions to daily issues while working as a member of a team
- Assist in training employees in crew dispatch practices
- Took ownership of complex situations, identifying optimal solutions for UPRR and involved individuals.
- Cooperate on requests for information from other departments on crew management services related questions
- Develop and maintain positive working relationships with coworkers, supervisors, contractors and/or customers and effectively handle controversy safety, operations and Federal Railroad Administration (FRA) requirements
- Perform other duties as assigned
- Perform administrative duties involving vacation requests, layoffs, and job placement of crew dispatchers.
- Tracked and recorded work hours for employees to ensure accurate payroll processing.
- Assigning of daily jobs involving yard service vans and crew dispatchers.
- Coordination of new hire crew dispatcher training with supervisory managers.
- Documented crew attendance and performance for record-keeping purposes.
- Assisted in training new dispatchers on operational procedures.
- Collaborated with management to resolve staffing issues efficiently.
- Monitored compliance with safety regulations and operational protocols.
- Communicated with crew members regarding shift changes and updates.
- Coordinated crew schedules to ensure timely train operations.
- Analyzed data from previous shifts in order to identify trends and areas where improvements could be made.
- Addressed questions, problems or requests for service or equipment.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Provided assistance in ensuring smooth operations by maintaining files and records efficiently.
- Assisted in scheduling appointments and meetings for staff members.
- Prepared documents and reports using Microsoft Office Suite effectively.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Implemented process improvements for document handling and retrieval systems.
- Provided clerical support during training sessions for new employees.
- Answered customer inquiries via telephone and email in a timely manner.
- Responded promptly to customer inquiries via telephone or email.
- Processed incoming and outgoing mail on a daily basis.
- Responsible for maintaining accurate records of all files and documents stored electronically or physically.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Managed day-to-day operations of the office in absence of supervisor.
- Greeted visitors, determined nature of business, and announced visitors to appropriate personnel.
- Developed strategies to optimize crew scheduling, aligning with current regulations and workload demands.
- Prepared daily work and run schedules.
ADVANCED MEDICAL SUPPORT ASSISTANT
DEPT OF VETERANS AFFAIRS CARE IN COMMUNITY
02.2022 - 07.2022
- Monitors pre-appointment requirements to assure readiness for patient visit/procedure {e.g., X-ray, lab work)
- Manages electronic wait list to verify and validate accuracy and resolve issues.
- Participates and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
- Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- Evaluates patient information and clinic schedule lists to determine whether a patient is vested.
- Educates providers about shared patients {those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
- Scheduled consults and managed additional PACT responsibilities to ensure efficient patient care.
- Assists in training newly hired MSAs (Medical Support Assistant).
- Knowledgeable in retrieving as well as printing clinic appointments on VISTA program.
- Aids Veterans by scheduling their future clinic appointments within Primary Care.
- Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
- Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
- Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
- Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff.
- Ability to provide staff development and training.
- Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
ADVANCED MEDICAL SUPPORT ASSISTANT
DEPT OF VETERANS AFFAIRS
11.2020 - 02.2022
- Monitors pre-appointment requirements to assure readiness for patient visit/procedure {e.g., X-ray, lab work)
- Manages electronic wait list to verify and validate accuracy and resolve issues.
- Participates and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
- Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- Evaluates patient information and clinic schedule lists to determine whether a patient is vested.
- Educates providers about shared patients {those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
- Schedules Consults, Other assigned PACT duties.
- Assists in training newly hired MSAs (Medical Support Assistant).
- Knowledgeable in retrieving as well as printing clinic appointments on VISTA program.
- Aids Veterans by scheduling their future clinic appointments within Primary Care.
- Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
- Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
- Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
- Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff.
- Ability to provide staff development and training.
- Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
ADMINISTRATIVE ASSISTANT II
YAKSHNA SOLUTIONS; US ARMY MEDICAL MATERIEL AGENCY, FT. DETRICK, MD
01.2020 - 09.2020
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.
- Handled communications between staff and customers, producing error-free correspondence and routing all mail.
- Secured reservations for conference room meetings for bi-weekly staff meetings.
- Assisted with projects, organizing physical and digital files for proper tracking and required record keeping.
- Managed all incoming and outgoing mail, packages and faxes.
- Stayed on top of tracking procedures, updating databases and electronic files and spreadsheets.
- Met legal requirements by correctly completing important forms.
- Maintained accurate, compliant accounts, inputting new transactions each day.
- Supported team with expert customer service, and great team work.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Kept all areas clean, sanitized, as well as organized and in line with company professional standards.
- Tracked daily activities in the database for consistent reporting.
- Approached and solved work problems with initiative and knowledge of logistics operations.
- Planned and implemented hands-on learning activities.
- Completed assignments and returns of Temp Tales with little oversight.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Developed and maintained productive internal and external relationships.
- Enhanced customer satisfaction with fast, knowledgeable customer service.
- Protected company and customer data by consistently following company policies.
- Developed and implemented task strategies and consistently achieved targets.
- Oversaw deputy director's schedule, including making and preparing for job interviews and scheduling of appointments each week.
- Helped the team handle high-volume work by prioritizing tasks and organizing supplies.
- Organized and coordinated work for five team members.
- Provided information on development and implementation of future professional plans.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Keep inventory levels optimized and supplies organized for forecasted demands.
- Collaborated well with the deputy director and team members to carry out daily assignments.
ADMINISTRATIVE ASSISTANT II
TENNESSEE DEPT OF HEALTH
NASHVILLE, TN
06.2019 - 01.2020
- Opened new disciplinary files and prepared initial letters to licensee regarding discipline.
- Contacted proper authorities regarding disciplinary actions with certain terms.
- Added and removed information for each disciplined licensee to the appropriate Board.
- Reported and created Spreadsheets.
- Sorted out incoming and outgoing mail and paperwork intended for specific personnel.
- Pulled daily files as listed on the electronic calendar.
- Review daily files and determine if a reminder letter is needed and prepare a letter for The Disciplinary Coordinator's signature.
- Prepared files that are ready for compliance or if a violation is needed to be prepared, forward the file to the Disciplinary Coordinator for further action.
- Ensured files have a diary date and schedule files on the electronic calendar to be assessed.
- Access to LARS (Licensing Agency Registry System) for retrieval of medical health provider's current licenses, address, phone number and license status.
- Keyed all data within 24 hours and prepares complete and accurate correspondence to the appropriate parties.
- Scheduled monthly meetings for the Disciplinary Coordinator efficiently and with accuracy.
- Sorted out check payments, and documents while ensuring the right recipient receives payment checks and documentations.
- Ensured the proper Imaging of files, as needed.
- Prepared closing letters for files that do not require appearance or orders of compliance to be ratified by the Boards.
- Posted all monetary, including fines received in the Licensing Agency Registry System (LARS) and post electronic notes on tracking sheets of each file and on the Board.
LEAD SECRETARY
PROBATION AND PAROLE OFFICE
MEMPHIS, TN
04.2018 - 06.2019
- Prepared well-organized ground travel plans and documentation for office staff.
- Keep office equipment stocked and ready for use, handling malfunctions personally to prevent delays.
- Increased efficiency by revamping filing systems and streamlining processes.
- Handled multiple calls each day, skillfully managing multi-line telephone systems to answer questions, route calls, and take messages.
- Improved customer relations with exceptional support for every short- and long-term requirement.
- Managed all incoming and outgoing mail, packages and faxes.
- Organized and updated file systems, keeping records easily retrievable.
- Met legal requirements by correctly completing important forms.
- Coordinated successful conferences, meetings and special events, by scheduling conference rooms.
- Trained new team members in clerical duties, and ways to exceed performance expectations.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Helped the team handle high-volume work by prioritizing tasks and organizing supplies.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.
- Developed and implemented strong organizational skills and strategies in order to consistently achieve targets.
- Kept all areas clean, organized and in line with company professional standards.
- Supported team with expert communication, teamwork, and problem solving.
- Monitored employees and guests to prevent conflict.
- Contributed many successful ideas to improve the workplace.
- Protected company and customer data by consistently following company policies.
ADMINISTRATIVE ASSISTANT II
US ARMY CORPS OF ENGINEERS
MEMPHIS, TN
05.2017 - 09.2017
- Stayed on top of tracking procedures, updating databases and spreadsheets.
- Handled communications between staff and customers, producing error-free correspondence and routing all mail.
- Assisted with projects, organizing physical and digital files for proper tracking and required record keeping.
- Updated office files daily and kept records organized.
- Organized and updated file systems, keeping records easily retrievable.
- Met legal requirements by correctly completing important forms.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Approached and solved work problems with initiative and knowledge of office equipment operations.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Developed and maintained productive internal and external relationships.
- Troubleshoot problems and develop successful solutions.
- Developed and coordinated discharge planning.
- Completed scanning of files and saving them electronically with little oversight.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Maintained full compliance with legal, health, and safety regulations.
- Collaborated with team members to meet daily demands and handle challenging projects.
OFFICE MANAGER
FIRST CHOICE ADDICTION CENTER
ALEXANDRIA, LA
08.2016 - 05.2017
- Accurately maintain and update file systems and patient records to enable quick and efficient retrieval of information.
- Dealt with Billing and Coding (ICD 10) as well as sending out Prior- Authorizations for each individual patient.
- Received telephone calls/messages and provided complete and clear information that addressed routine or procedural issues by mail or on the phone.
- Communicated with the Supervisor/Director to resolve problems with individual clients.
- Scheduled clients in a timely and efficient manner.
- Communicated with patients regarding their scheduled and missed appointments.
- Ability to work with sensitive and confidential information using HIPAA guidelines.
- Worked for six hours and thrice a week, and 9 hours (9 a.m-6:30 pm) every Wednesday.
- Sorted out mails as well as handling them to the right personnel.
- Conducted one-on-one assessment with patients to determine their history of potential drug abuse, and its side effects which affects their mental, physical, as well as emotional health.
Education
Associate of Arts - General Business
Upper Iowa University
Fayette, Iowa, IA05.2017
Skills
- Medical record assessment
- Patient scheduling and management
- Medical billing and coding
- Patient communication skills
- Records maintenance
- Medical terminology proficiency
- Ability to perform under pressure
- Restaurant operations experience
Hobbies and Interests
- Music and Arts
- Gardening
- Cooking
- Biographies
- Reading
- Going to the gym
Languages
Filipino (Tagalog)
Native/ Bilingual
English
Full Professional
Japanese
Limited
Timeline
CREW DISPATCHER & ADMINISTRATIVE SUPPORT CLERK
UNION PACIFIC RAILROAD
08.2022 - Current
ADVANCED MEDICAL SUPPORT ASSISTANT
DEPT OF VETERANS AFFAIRS CARE IN COMMUNITY
02.2022 - 07.2022
ADVANCED MEDICAL SUPPORT ASSISTANT
DEPT OF VETERANS AFFAIRS
11.2020 - 02.2022
ADMINISTRATIVE ASSISTANT II
YAKSHNA SOLUTIONS; US ARMY MEDICAL MATERIEL AGENCY, FT. DETRICK, MD
01.2020 - 09.2020
ADMINISTRATIVE ASSISTANT II
TENNESSEE DEPT OF HEALTH
06.2019 - 01.2020
LEAD SECRETARY
PROBATION AND PAROLE OFFICE
04.2018 - 06.2019
ADMINISTRATIVE ASSISTANT II
US ARMY CORPS OF ENGINEERS
05.2017 - 09.2017
OFFICE MANAGER
FIRST CHOICE ADDICTION CENTER
08.2016 - 05.2017
Associate of Arts - General Business
Upper Iowa University