Ruth Melany Andrade Teixeira Monteiro
East Weymouth,MA
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
Weymouth , MA
06.2025 - Current
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Banker
BCN Financial
Praia , Cape Verde
10.2021 - 02.2024
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Met with new clients and completed pre-qualification procedures.
- Negotiated terms and rates for loans and lines of credit with clients.
- Processed general ledger tickets for expenses and fee income.
- Generated monthly reports detailing performance metrics for senior management review.
Education
Bachelor of Arts - Business And Managerial Economics
Universidade Jean Piaget De Cabo Verde
CAPE VERDE06-2021
Skills
- Customer service
- Financial analysis
- Cash management
- Problem solving
- Microsoft stream
- Task prioritization
- Professionalism
- Customer relationship management
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Cape Verdean Creole
Native/ Bilingual
Timeline
Customer Service Representative
Walmart
06.2025 - Current
Banker
BCN Financial
10.2021 - 02.2024
Bachelor of Arts - Business And Managerial Economics
Universidade Jean Piaget De Cabo Verde
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