Ruth Stephanie Valencia
Waipahu
Summary
Excels in time management, problem-solving, and adaptability, contributing to enhanced guest satisfaction and workplace efficiency. Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
Hyatt Regency Waikiki Beach Resort And Spa
Honolulu
07.2025 - Current
- Cleaned and sanitized guest rooms following Hyatt's quality standards.
- Replenished supplies and amenities in guest rooms and common areas.
- Reported maintenance issues to ensure prompt resolution for guest comfort.
- Organized cleaning carts with necessary tools and supplies for efficiency.
- Assisted guests with requests to enhance their overall experience.
Nurse Aide
All islands Home Care
Honolulu
05.2021 - 10.2024
- Maintained a clean and safe environment for patients and staff.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Collected and documented vital signs to track current patient conditions.
- Provided emotional support and companionship to patients and families.
- Maintained a clean environment by disinfecting equipment, emptying trash containers, cleaning surfaces, changing linens.
Crew Trainer
McDonald's
Pearl City
04.2018 - 03.2021
- Trained new crew members on operational procedures and customer service standards.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Documented performance, safety and customer service needs to improve operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Assisted in creating a motivational atmosphere that encouraged team growth.
Cashier
Taco Bell
‘Aiea
11.2016 - 01.2018
- Maintained clean and organized checkout area to enhance customer experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new cashiers on procedures and best practices for efficiency.
Sales Representative
Vector Marketing Company
‘Aiea
08.2017 - 11.2017
- Managed customer inquiries and provided timely responses to enhance satisfaction.
- Generated leads through networking and referrals to grow customer base.
- Collaborated with team members to develop effective sales strategies and techniques.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Developed key customer relationships to increase sales.
Education
High School Diploma -
Waipahu High School
Waipahu, HI05-2017
Some College (No Degree) - Hospitality Administration And Management
University of Hawaii-West Oahu
Kapolei, HISkills
- Customer service
- Guest assistance
- Team collaboration
- Relationship building
- Attention to detail
- Hospitality standards knowledge
- Guest relations
Accomplishments
- The National Society of Leadership and Success (University of Hawaii- West Oahu, August 2019)
Timeline
Housekeeping Room Attendant
Hyatt Regency Waikiki Beach Resort And Spa
07.2025 - Current
Nurse Aide
All islands Home Care
05.2021 - 10.2024
Crew Trainer
McDonald's
04.2018 - 03.2021
Sales Representative
Vector Marketing Company
08.2017 - 11.2017
Cashier
Taco Bell
11.2016 - 01.2018
High School Diploma -
Waipahu High School
Some College (No Degree) - Hospitality Administration And Management
University of Hawaii-West Oahu