Ruwaydo Mohamud
Summary
Detail-oriented administrative professional with a Bachelor's degree in Business administration and prior expertise in customer service, administrative assistance, and accurate record management. Skilled in scheduling, data entry, paperwork, and problem resolution while maintaining confidentiality and professionalism. Proven ability to multitask and provide a good customer experience in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administrator
Stauer
10.2022 - Current
- Oversaw precise data entry and kept private client information up to date in several databases.
- Arranged appointments, organized paperwork, and effectively handled service problems.
- Managed administrative processes while guaranteeing precision and prompt task completion.
- Kept up-to-date records, scanned papers, and categorized files in accordance with business policies.
- Answered questions and issues while providing professional customer service.
Customer Support Specialist
At Home Group Inc.
02.2022 - 10.2022
- Served as the initial point of contact for customers, professionally and attentively addressing their questions.
- Maintained correct documentation, updated records, and confirmed account information.
- Managed a large number of calls and requests while adhering to service standards and limits of time.
- Identified tendencies in customer complaints and advocated for process improvements.
Sales Associate
Walmart
04.2019 - 03.2020
- Assisted customers with product inquiries and resolved disputes to ensure a positive shopping experience.
- Promoted store products and services while maintaining a strong focus on customer satisfaction.
- Accurately captured customer information and completed required data entry and transaction records.
- Followed company safety guidelines and supported store operations by taking additional shifts as needed.
Education
Bachelor of Science - Business Management
St. Catherine University
Saint Paul, MN05-2024
Skills
- Administrative Coordination & Support
- Process Improvement
- Data Tracking & Documentation
- Effective Communication & Problem Solving
- Critical Thinking
- Microsoft Office, Oracle, Adobe
- Project Coordinator
- Data Entry & Accurate Documentation
- Multitasking in Fast-Paced Environments
- Record Maintenance & File Management
Timeline
Administrator
Stauer
10.2022 - Current
Customer Support Specialist
At Home Group Inc.
02.2022 - 10.2022
Sales Associate
Walmart
04.2019 - 03.2020
Bachelor of Science - Business Management
St. Catherine University