Ruya Sijo
Staten Island,NY
Summary
Highly efficient Practice Scheduling Associates well established in fast-paced and challenging environments. Answering high volume of phone calls , patient scheduling, Maintain patient confidentiality , Route calls according to departments of protocol, Provide call support for all inbound and outbound calls, communicate problem and solutions for any content related issues. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with patient, promptly identifying needs and recommending products and services to accomplish patient goals. Strong communicator focused on delivering outstanding customer care. Reliable and upbeat Medical Assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
33
33
years of professional experience
Work History
Practice Scheduling Associates
Orlin And Cohen Orthopedic Group -NorthWell
2021.05 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
Medical Assistant
Healthcare Associates In Medicine
2009.01 - 2021.04
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant/Secretary
Richmond Surgical Associates
1991.07 - 2008.11
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Medical Secretary
Radiology Service Of New York
2006.10 - 2008.10
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
Medical Assistant
Premier Medical Associates
2003.06 - 2006.06
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
No Degree - Nursing
Union County College
Cranford, NJ09.2002
No Degree - Nursing
College of Staten Island of The City University of New York
Staten Island, NY02.1998
Medical Office Assistance
Drake Business School
New Dorp, SI11.1997
Skills
- Program Support
- Data Entry
- Preparing reports
- Cash Handling
- Relationship Building
- Flexible Schedule
- New Hire Training
- Record and File Management
- Customer interaction
- Computer competencies
- Oral communication
Certification
Timeline
Practice Scheduling Associates
Orlin And Cohen Orthopedic Group -NorthWell
2021.05 - Current
Medical Assistant
Healthcare Associates In Medicine
2009.01 - 2021.04
Medical Secretary
Radiology Service Of New York
2006.10 - 2008.10
Medical Assistant
Premier Medical Associates
2003.06 - 2006.06
Medical Assistant/Secretary
Richmond Surgical Associates
1991.07 - 2008.11
No Degree - Nursing
Union County College
No Degree - Nursing
College of Staten Island of The City University of New York
Medical Office Assistance
Drake Business School
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