Rhiannon White
Summary
Dynamic and detail-oriented professional, excelling in customer satisfaction and conflict resolution. Adept at managing high call volumes while utilizing CRM systems effectively. Strong interpersonal skills and time management abilities contribute to consistently enhancing client experiences and maintaining professionalism in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Massage Envy
10.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Customer Relationship Advocate
Fidelity Investments
07.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Patient Access Specialist
Dartmouth-Hitchcock Medical Center
11.2018 - 08.2021
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
Graduate Certificate - Esthetics
Empire Beauty School
Hooksett, NH09-2024
High School Diploma -
Merrimack Valley High School
Penacook, NH06-2014
Skills
- Time management
- Problem-solving
- Interpersonal Skills
- Conflict Resolution
- Active Listening
- Attention to Detail
Timeline
Front Desk Associate
Massage Envy
10.2024 - Current
Customer Relationship Advocate
Fidelity Investments
07.2022 - 01.2023
Patient Access Specialist
Dartmouth-Hitchcock Medical Center
11.2018 - 08.2021
Graduate Certificate - Esthetics
Empire Beauty School
High School Diploma -
Merrimack Valley High School
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