Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

S. Tylar Wilson

Customer Service Agent And Trainer
Dublin,GA
S. Tylar Wilson

Summary

Adept at fostering customer loyalty and enhancing data quality, my tenure at Communication Business Services Inc. (CBSI) honed my problem resolution and empathetic communication skills. By implementing effective training programs and leveraging my computer proficiency, I achieved a notable improvement in service delivery, ensuring customer satisfaction and operational excellence.

Overview

6
years of professional experience

Work History

Communication Business Services Inc. CBSI

Customer Service Agent and Trainer
04.2019 - 06.2021

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Cracker Barrell Old Country Store

Cashier
08.2018 - 05.2019

Job overview

  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and increase awareness of ongoing promotions.

David and Breanna Calamus

Private Childcare Provider
01.2017 - 07.2017

Job overview

  • Facilitated intellectual growth through age-appropriate educational activities, including reading, writing, and arts and crafts.
  • Maintained a safe and nurturing environment, ensuring proper supervision of children at all times.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Child Development Center at GSU

Substitute Preschool Teacher
05.2015 - 05.2016

Job overview

  • Managed classroom behavior effectively, fostering a positive learning environment for all students.
  • Assisted lead teacher in the development of age-appropriate lesson plans that addressed diverse learning styles and abilities.
  • Increased student engagement by incorporating hands-on activities and group projects within the curriculum.
  • Encouraged creativity among students by introducing various art mediums and techniques during free play time.
  • Participated in ongoing professional development opportunities to stay current on best practices for childcare providers and enhance my skills for the benefit of the children under my care.

Education

Georgia Southern University
Statesboro, GA

Bachelor of Science from Psychology And Child Development
05.2001

University Overview

  • Kappa Kappa Gamma Sorority Member

Skills

Customer Service

Timeline

Customer Service Agent and Trainer

Communication Business Services Inc. CBSI
04.2019 - 06.2021

Cashier

Cracker Barrell Old Country Store
08.2018 - 05.2019

Private Childcare Provider

David and Breanna Calamus
01.2017 - 07.2017

Substitute Preschool Teacher

Child Development Center at GSU
05.2015 - 05.2016

Georgia Southern University

Bachelor of Science from Psychology And Child Development
05.2001

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S. Tylar WilsonCustomer Service Agent And Trainer