Ryan Ackerman
Investigator
Lee’s Summit,MO
Summary
Astute and passionate investigator with excellent understanding of humane animal treatment procedures.
Adept working with multitude of animal species and responding to calls for service.
Comprehensive experience investigating reports of animal abuse, neglect, and abandonment's.
High focus on public safety, animal welfare, and crime deterrence.
Seeking part-time position that offers professional challenges utilizing interpersonal, investigative, and problem-solving skills.
Overview
8
8
years of professional experience
6
6
Certificates
Work History
Loss Prevention Specialist
NFM
03.2023 - Current
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Installed and maintained covert security equipment.
- Created and maintained records of security incidents and investigations.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Animal Control Officer
Kansas City Pet Project
06.2021 - 08.2022
- Responded to over 10 daily calls to enforce animal codes and regulations
- Extensive knowledge of common animal control devices
- Investigated and gathered information regarding animal-related complaints
- Interviewed witnesses to investigate reports of animal attacks or cruelty
- Wrote reports of activities and maintained files of impoundments and dispositions of animals
- Identified and recorded breed and gender of impounded animals
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment
- Provided on scene first aid, including wound cleaning, tourniquets, checking temp/pulse
- Ensured that all captured animals were safely transported to impound facilities
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvement to work processes and helping to train others
- Educated public on animal health, treatment protocols, and general procedures
- Used PetPoint to keep accurate records of animal control cases
- Issued citations and testified in court as necessary
Delivery Driver
Amazon Distribution Center
03.2020 - 02.2021
- Contracted with one of the top Delivery Service Providers (DSPs) for Amazon
- Responsible for loading, sorting, and delivering up to 300 packages per shift
- Safely operated company vehicle at all times - Mentor eDriving App
- Used hand-held device for routing and customer delivery information.
Loss Prevention Officer
1st Class Security
01.2019 - 05.2019
- Identified shoplifters through CCTV and floor patrol in plain clothes Make apprehensions when necessary
- Submit reports in a timely manner
- Provide court testimony when required
- Respond to any safety/security concerns
Security Officer
Kansas City Steak Company
11.2017 - 01.2020
- Secure premises by patrolling property
- Prevent loss and damage while being a visible presence
- Monitor and control access points
- Document vehicular traffic
- Conduct inspections
- Investigate incidents of irregularity
Loss Prevention Supervisor
Kohl’s Department Store
04.2016 - 12.2016
- Conducted weekly audits and monthly safety meetings
- Monitored CCTV camera/floor surveillance
- Apprehended shoplifters
- Investigated internal misconduct
- Developed and followed procedures to deter theft.
Loss Prevention Officer
Worlds of Fun
03.2016 - 09.2016
- Seasonal employment
- Provided a variety of safety and security services to the amusement park.
Security Officer
Macy, Department Store
10.2015 - 01.2016
- Seasonal employment
- Conduct audits on common carriers
- During the holiday season, monitored CCTV cameras, conducted floor surveillance as a visible deterrence, prepared incident reports, conducted internal investigations, and assisted in apprehensions as necessary.
Sales Associate
Petco
07.2012 - 03.2014
Education
High School Diploma -
Silverado High School
Mission Viejo05.2010
Skills
- CCTV Surveillance
- Conflict Resolution
- Court Testimony/ Preparation
- Critical Thinking
- Defense Tactics
- Emergency Incident Response
- Evidence Gathering
- Inspections/ Audits
- Investigation Techniques
- Microsoft Office Proficiency
- Risk Management
- Report Writing
- Safety and Security
- Shrink Minimization
- Store Operations
Certification
- "Stop The Bleed" 3/9/22 - University Health Truman Medical Center
- Domestic Violence Training by Synergy and Rose Brooks
FEMA:
- Effective Communication
- Surveillance Awareness
- Introduction to the National Incident Management System
- Introduction to Incident Command System
- Basic Incident Command System for Initial Response
Accomplishments
- Promoted to Animal Cruelty Officer within 3 months of employment
- Developed working relationships with several local agencies and Wildlife Rehabilitators
- Recognized as ACO of the month for outstanding performance and team contributions April 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's not what happens to you, but how you react to it that matters.
Epictetus
Timeline
Loss Prevention Specialist
NFM
03.2023 - Current
Animal Control Officer
Kansas City Pet Project
06.2021 - 08.2022
Delivery Driver
Amazon Distribution Center
03.2020 - 02.2021
Loss Prevention Officer
1st Class Security
01.2019 - 05.2019
Security Officer
Kansas City Steak Company
11.2017 - 01.2020
Loss Prevention Supervisor
Kohl’s Department Store
04.2016 - 12.2016
Loss Prevention Officer
Worlds of Fun
03.2016 - 09.2016
Security Officer
Macy, Department Store
10.2015 - 01.2016
Sales Associate
Petco
07.2012 - 03.2014
High School Diploma -
Silverado High School
Additional Information
- Personal/Professional References Will Be Provided On Request
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