Ryan Alexander
San Jose,4
Summary
Astute insurance professional offering 19+ years in auto property assessment, photo documentation and settlement negotiation. Meticulous, systematic and highly experienced with strong case management and relationship-building abilities. Carefully manage over 60 cases per month.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Material Damage Auditor
Kemper Insurance
San Jose, CA
04.2018 - 10.2022
- Completed reviews on both staff and team managers monthly for the that specific method of inspection.
- As an auditor, files were reviewed with accuracy to help identify negative behavior and trends.
- Trained new hire team mangers on the audit program and how to complete file reviews.
- Ran monthly team calibrations on the topic of the month for my assigned team I was a liaison to.
Material Damage Claims Reinspector
Kemper Insurance
San Jose, CA
03.2016 - 04.2018
- Performed random reinspections in shops all over the area for fraud.
- Negotiating with body shops ,if our estimate was not followed, to recover any overpayment made.
- Kept track of our progress through the month on what we found.
- Worked with the DOI and BAR if any fraud was discovered to inform them of any issues found
Material Damage Appraiser
Kemper Insurance
San Jose, CA
02.2008 - 03.2016
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Determined salvage value on total-loss vehicle.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Identified suspicious claims, escalating issues to [Job title] for further investigation and analysis.
Education
Associate of Applied Science - Business Writting
Sequoia Institute
Fremont12.2003
Skills
- Quality Control Standards
- Property Damage Assessment
- External Audits
- Claims Evaluations
- Field Auditing
- Settlement Negotiation
- Field Investigations
- Appraisal Reviews
- Team Meetings
- Team Training
Certification
- ICAR Pro Level 3 complete
- Texas adjusting license
Timeline
Material Damage Auditor
Kemper Insurance
04.2018 - 10.2022
Material Damage Claims Reinspector
Kemper Insurance
03.2016 - 04.2018
Material Damage Appraiser
Kemper Insurance
02.2008 - 03.2016
Associate of Applied Science - Business Writting
Sequoia Institute
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