Ryan Andrew
Pleasantville ,IA
Summary
I have been in and around the construction industry for over thirty years acquiring many skills along the way, I am well versed in plumbing, electrical, hvac, decks, basement finishing, kitchens and bathrooms.
I am very customer oriented and possess excellent communication skills. I’ve developed the ability to adapt and problem solve many situations over the years, I love a challenge. You can see some examples of my work on the Remodelworks facebook page
Overview
13
13
years of professional experience
Work History
Owner/Operator
Andrew Construction And Remodeling
Pleasantville, IA
01.2011 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Verified contents of inventory loads against Bills of Lading.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
None - Autobody Repair
Dmacc
Ankeny, IASkills
- Operations Management
- Staff Training and Development
- Negotiation
- Strategic Planning
- Relationship Management
- Budget Development
- Performance Analysis
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Equipment Operation
- Mechanical Knowledge
- Materials Transport
- Vehicle inspections
- Safe Driving Practices
- Clean MVR
- Customer Relations
- Decision-Making
- Customer Service
- Delegating Work
- Relationship Building
- Effective leader
- Teamwork and Collaboration
- Scheduling
- Purchasing and planning
- Operations Oversight
Affiliations
I am currently the remodeling project manager/lead carpenter for Remodelworks
Timeline
Owner/Operator
Andrew Construction And Remodeling
01.2011 - Current
None - Autobody Repair
Dmacc