Dynamic manager with a proven track record at NTB-National Tire & Battery, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective problem resolution and developed high-performing teams. Skilled in budget management and fostering a collaborative culture, driving operational efficiency and employee engagement.
Automotive technician for 15 years. Specializes in brakes and steering suspension.
Overview
23
23
years of professional experience
Work History
Manager
NTB-National Tire & Battery
Grapevine, TX
05.2024 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Technician
Pep Boys
Bedford, TX
05.2017 - 05.2024
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Engineer
United States Navy, USN
San Diego
07.2002 - 10.2010
Diesel mechanic on ship with tasked to maintain operation of the ships movement. Also was a boiler and evap tech to ensure water was available throughout deployments.