Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Andrich

Bedford ,TX

Summary

Dynamic manager with a proven track record at NTB-National Tire & Battery, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective problem resolution and developed high-performing teams. Skilled in budget management and fostering a collaborative culture, driving operational efficiency and employee engagement.

Automotive technician for 15 years. Specializes in brakes and steering suspension.

Overview

23
23
years of professional experience

Work History

Manager

NTB-National Tire & Battery
Grapevine, TX
05.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

Technician

Pep Boys
Bedford, TX
05.2017 - 05.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Engineer

United States Navy, USN
San Diego
07.2002 - 10.2010

Diesel mechanic on ship with tasked to maintain operation of the ships movement. Also was a boiler and evap tech to ensure water was available throughout deployments.

Education

General

Keller High School
Keller, TX

Skills

  • Customer service
  • Team leadership
  • Time management
  • Verbal and written communication
  • Staff training and development

  • Coaching and mentoring
  • Work prioritization
  • Problem resolution
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development

Timeline

Manager

NTB-National Tire & Battery
05.2024 - Current

Technician

Pep Boys
05.2017 - 05.2024

Engineer

United States Navy, USN
07.2002 - 10.2010

General

Keller High School