RYAN APODACA

• Coordinated logistics and support for corporate and social events within a Forbes Five-Star luxury resort, ensuring seamless execution.

• Collaborated with Sales, Banquets, and Operations teams to support event logistics and guest experience initiatives.

• Managed multiple projects and event details simultaneously while maintaining accuracy in event documentation, billing, and operational processes.

• Prepared and maintained event spreadsheets, reports, reservation information, and electronic records to support successful event execution.

• Communicated professionally with clients and internal departments, adapting quickly to changing priorities while delivering exceptional guest experiences.

• Coordinated corporate and leisure spa group events, managing schedules, itineraries, billing, and guest requests to ensure successful execution.

• Managed client and internal communications to confirm itineraries, finalize schedules, and accommodate special requests and last-minute changes.

• Created detailed itineraries, managed group bookings, and maintained accuracy of appointments, billing, and guest information within Book4Time.

• Served as the primary liaison between corporate clients, spa leadership, therapists, and resort departments while participating in pre-conference meetings to align on logistics, timelines, and VIP requirements.

• Tracked master accounts, processed payments, and ensured billing accuracy with a high level of confidentiality and attention to detail.

• Delivered Forbes Five-Star guest service while assisting guests with spa amenities, services, and resort offerings.

• Managed guest check-ins, service scheduling, reservation updates, and payment transactions with accuracy and professionalism.

• Maintained guest records and supported daily spa operations in a fast-paced luxury hospitality environment.

• Communicated effectively with guests and internal departments to address requests and ensure a seamless guest experience.