Ryan Arafa
Pembroke Pines,Florida
Summary
Experienced former Collections Agent and current Unlicensed Optician with a proven track record in improving accounts receivable operations and providing professional eye care to customers. Demonstrated expertise in implementing successful recovery strategies and devising optical solutions. Eager to join a dynamic team that promotes growth and advancement, where personal talents and drive for success can contribute significantly.
Overview
3
3
years of professional experience
Work History
Unlicensed Optician
National Vision
09.2023 - Current
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Collections Agent
Start Auto Finance
06.2021 - 03.2023
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Worked in call center environment handling multiple manual and automatically dialed outbound calls
- Negotiated with account holders to devise repayment plans and minimize collections receivables
- Counseled debtors on payment options and arranged installment agreements
- Maintained high volume of calls and met demands of busy and productive group
- Used probing techniques to determine debtors' reasons for delinquency
- Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
Education
Associate of Arts - Psychology
Broward College
Davie, FL05.2025
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL06.2023
Skills
- Debt management
- Account Auditing
- Conflict resolution techniques
- Financial Management
- Records Maintenance
- Repayment plan structuring
- Professional ethics
- Technological Literacy
- Account Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Unlicensed Optician
National Vision
09.2023 - Current
Collections Agent
Start Auto Finance
06.2021 - 03.2023
Associate of Arts - Psychology
Broward College
High School Diploma -
Charles W Flanagan High School
Similar Profiles
Jennifer FivekillerJennifer Fivekiller
General Manager at National VisionGeneral Manager at National Vision
LESLIE STICKELLESLIE STICKEL
Certified Optometric Technician Level 2 at National VisionCertified Optometric Technician Level 2 at National Vision
Michelle MillerMichelle Miller
District Manager at National VisionDistrict Manager at National Vision