Ryan Arroyo
Summary
Customer service advocate with over 10 years of experience in customer engagement, satisfaction, management, and communication. Excelled in providing exceptional service at Rolling Bubbles, Teleperformance USA, and FedEx. Proven leader with supervisory experience in the U.S. Marine Corps, dedicated to achieving detail-oriented results and delivering high-quality solutions. Results-driven professional who provides tailored solutions to meet customer needs, while consistently establishing strong relationships and delivering high quality service.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Agent
Teleperformance USA
05.2024 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Utilized CRM software to manage leads effectively, increasing lead-to-customer conversation rate significantly
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Maintained up-to-date knowledge of industry regulations, enabling accurate advice and policy recommendations.
Owner
Rolling Bubbles
01.2020 - Current
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Maintained relationships with existing clients by providing superior customer service.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Maintained customer records in ticketing system, documenting all interactions with customers.
- Provided customers with helpful information regarding products and services.
- Developed strategies to improve customer service processes and procedures.
- Assisted customers with product selection based on their needs and preferences.
Delivery Driver
FedEx Ground
01.2023 - 11.2023
- Safely deliver packages to residential and commercial locations in a timely manner.
- Plan and navigate delivery routes efficiently to ensure on-time deliveries.
- Conduct pre-trip and post-trip inspections on the delivery vehicle, reporting any issues.
- Provide excellent customer service, interacting positively with customers during deliveries.
- Collaborate with team members and management to ensure smooth operations.
Personal Vehicle Driver
UPS
11.2022 - 01.2023
- Provide exceptional service by interacting positively with customers and addressing any inquiries or concerns during deliveries.
- Plan and optimize delivery routes for efficiency, minimizing delays, and fuel consumption.
- Communicate effectively with UPS management and fellow drivers to ensure smooth operations and delivery processes.
- Deliver packages using your personal vehicle, ensuring timely and accurate delivery to residential and commercial customers.
- Follow all safety guidelines and UPS policies while driving and handling packages.
Manufacturing Technician
Argen Corporation
07.2020 - 06.2021
- Utilize advanced 3D design software to assist in the development and optimization of products, ensuring accuracy and adherence to specifications.
- Set up, operate, and maintain manufacturing machinery, adhering to standard operating procedures to guarantee quality output.
- Effectively manage multiple tasks simultaneously in a fast-paced manufacturing environment, ensuring timely completion of production goals.
- Maintain accurate production records and documentation of quality control measures, and equipment maintenance.
- Quickly identify and resolve equipment malfunctions or production issues, while balancing multiple tasks.
Manufacturing Technician
Accriva Diagnostics
03.2020 - 06.2020
- Set up, operate, and maintain specialized manufacturing equipment for cuvette production, adhering to standard operating procedures to ensure high-quality output.
- Perform detailed inspections and testing throughout the manufacturing process to verify product integrity and compliance with specifications.
- Maintain clear and effective communication with team members and management to align on production goals, address challenges, and share insights.
- Accurately document production data, quality control measures, and equipment maintenance logs to ensure compliance with regulatory standards.
- Participate in ongoing training to improve technical skills related to cuvette manufacturing processes.
- Identify and resolve equipment malfunctions or production issues promptly, while balancing multiple tasks.
Supervisor
U.S. Marine Corps
09.2015 - 09.2019
- Facilitate effective communication within the unit, and relay important information to higher-ranking officers.
- Ensure unit readiness through regular training, inspections, and maintenance of equipment and supplies.
- Manage personnel records, prepare reports, and maintain documentation for evaluations, promotions, and leave requests.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Compiled daily activity logs and updated records with pertinent information.
Education
High school diploma -
Opportunities For Learning - Santa Clarita
Skills
- Team Management
- Appointment Scheduling
- Record Keeping
- Documentation
- Invoicing
- Inventory Management
- Customer Satisfaction
- Customer Engagement
- Time Management
- Negotiation
- Marketing tactics
- Client account management
Timeline
Licensed Insurance Agent
Teleperformance USA
05.2024 - Current
Delivery Driver
FedEx Ground
01.2023 - 11.2023
Personal Vehicle Driver
UPS
11.2022 - 01.2023
Manufacturing Technician
Argen Corporation
07.2020 - 06.2021
Manufacturing Technician
Accriva Diagnostics
03.2020 - 06.2020
Owner
Rolling Bubbles
01.2020 - Current
Supervisor
U.S. Marine Corps
09.2015 - 09.2019
High school diploma -
Opportunities For Learning - Santa Clarita
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