Cashmier Couch
Summary
Dedicated Insurance Sales Agent adept at managing complex policies and delivering insurance product expertise. Bringing in great superior insurance industry performance. Eager to fulfill a substantial role to further New Jersey Manufactures mission and vision. Proven proficiency in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while providing a great customer experience. Enthusiastic individual with excellent skills in working in both team-based and independent capacities. Bringing strong work ethic and outstanding organizational skills to any setting. Excited to begin new challenges with a successful team.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Agent
New Jersey Manufacturers Insurance Company
01.2020 - 12.2022
- Skillfully and patiently explain coverage options to potential policyholders, answering any questions or concerns.
- Calculate premiums and establish payment methods.
- Meet customers’ expectations to ensure satisfaction of insurance coverage.
- Improved operations by working with team members and customers to find workable solutions.
- Ensure that policy requirements are fulfilled, including completion of the appropriate forms.
- Assist customers in properly completing insurance applications in order to act as an intermediary between the customer and the insurance company.
Customer Service Representative
Integra LifeSciences Corporation
06.2019 - 12.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Educated customers on special pricing opportunities and company offerings.
- Trained 3 new employees each month in procedures and policies in order to maximize team performance.
- Worked with managers to develop service improvement initiatives.
- Reviewed account and service histories to identify trends and issues.
Customer Service Representative
J. Knipper and Company
06.2018 - 06.2019
- Evaluated customer account information to assess current issues and determine potential solutions.
- Provide and assist medical professionals with information including orders and returns relating to several lines of pharmaceutical sample programs.
- Entering information and maintaining a mainframe database and excel spreadsheet programs.
- Monitoring email boxes for several lines of medication and composing timely responses.
- Returning calls to healthcare providers and pharmaceutical venders.
- Filing paperwork and electronic documents.
- Answered 50 inbound calls per day and directed to designated individuals or departments.
Receptionist
ASSA ABLOY Door Group LLC
01.2018 - 06.2018
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Took accurate messages for staff and management to facilitate open and speedy communication.
File Clerk
Bristol Myers Squibb
11.2017 - 01.2018
- Implemented practical file system, which promoted smooth data gathering and presentation creation.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06.2017
Skills
- Team training and development
- Insurance sales strategy
- Policy management expertise
- Policy adjustment knowledge
- Cross-selling and upselling
- Customer follow-up
- Problem resolution
- Administrative support
- Invoice generation
- Insurance billing
- Customer service
- Team management
- Organization
Timeline
Licensed Insurance Agent
New Jersey Manufacturers Insurance Company
01.2020 - 12.2022
Customer Service Representative
Integra LifeSciences Corporation
06.2019 - 12.2019
Customer Service Representative
J. Knipper and Company
06.2018 - 06.2019
Receptionist
ASSA ABLOY Door Group LLC
01.2018 - 06.2018
File Clerk
Bristol Myers Squibb
11.2017 - 01.2018
High School Diploma -
Trenton Central High School
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