Ryan Barley
Concord,NC
Summary
Accomplished 911 Telecommunicator at City of Concord, NC, adept in emergency management and effective communication. Enhanced incident documentation accuracy and maintained calm under pressure. Proven problem-solving skills and teamwork led to improved response times. Recognized for reliability and attention to detail, ensuring high satisfaction rates. Excelled in computer-aided dispatching and stress tolerance.
Overview
3
3
years of professional experience
Work History
911 Telecommunicator
City of Concord, Nc
Concord, NC
11.2024 - 07.2025
- Operated multi-line telephone systems to efficiently receive emergency calls.
- Assisted in the accurate documentation of incident reports and call details.
- Learned and used computer-aided dispatch (CAD) systems for real-time tracking.
- Maintained calm and effective communication with callers during high-stress situations.
- Engaged in ongoing training to improve emergency response skills and protocols.
Guest Relations Associate
Best Crowd Management
Charlotte, NC
03.2022 - 03.2025
- Assisted guests with inquiries, ensuring prompt resolution and enhancing overall satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Hotel Front Desk Agent
Country Inns & Suites
Kannapolis, NC
10.2023 - 01.2024
- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
- Assisted with reservations and inquiries using property management systems to enhance service delivery.
- Resolved guest complaints promptly, maintaining high customer satisfaction levels through effective communication.
- Coordinated room assignments and special requests to optimize occupancy rates and improve guest experiences.
Customer Service Representative
Planet Fitness
Concord, NC
08.2022 - 03.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Collaborated with team members to streamline support processes, enhancing response times.
- Utilized CRM software to track interactions, maintaining accurate customer records.
- Assisted in training new representatives on best practices and company policies.
Education
High School Diploma -
Mount Pleasant High School
Concord, NCAssociate of Arts - Radio And Television Broadcasting
Rowan Cabarrus Community College
Kannapolis, NC01-2027
Skills
- Emergency management
- Stress tolerance
- Call prioritization
- Computer skills
- Active listening
- Dependable and responsible
- Telephone etiquette
- Prioritizing situations
- Good judgment
- Map reading
- Computer-aided dispatching
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Multitasking Abilities
- Reliability
- Organizational skills
- Team leadership
- Effective communication
- Verbal and written communication
- Decision-making
Languages
English
Native or Bilingual
Interests
- Gym Workouts
- Camping
- Playing Sports
- Blogging/Vlogging
- I enjoy helping others and giving back to the community
- Road Trips
- Personal Development and Self-Improvement
Timeline
911 Telecommunicator
City of Concord, Nc
11.2024 - 07.2025
Hotel Front Desk Agent
Country Inns & Suites
10.2023 - 01.2024
Customer Service Representative
Planet Fitness
08.2022 - 03.2023
Guest Relations Associate
Best Crowd Management
03.2022 - 03.2025
High School Diploma -
Mount Pleasant High School
Associate of Arts - Radio And Television Broadcasting
Rowan Cabarrus Community College