Ryan Bazydola
Anchorage,AK
Summary
Experienced Media Director adept at leading teams and facilitating effective communication. Currently overseeing a team of 3 collateral duty officers within the TSA Alaska Media Team. Known for professionalism and tact, proficient in accurately estimating project timelines and enforcing strict deadlines. Demonstrates meticulous attention to detail and excels as a collaborative team member and leader, adept at managing multiple projects concurrently with precision and efficiency.
Overview
7
7
years of professional experience
Work History
Media Coordinator
Transportation Security Administration, TSA
12.2022 - Current
- Offered basic reference assistance to support information needs.
- Participated in bi-weekly/monthly meetings with cross-functional teams to discuss campaign progress, challenges, and opportunities for improvement.
- Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of senior leadership approval of digital and print files.
- Discussed marketing goals with various departments within TSA Alaska to identify needs and articulate details to media team.
- Assisted and engaged in creation and editing of internal media and local content for internal TSA agency mobile app.
- Provided internal graphical asset creation for various departments within TSA Alaska.
- Assisted in training collateral duty officers on media team procedures, contributing to seamless transition into their roles as Alaska Media Team assistants within the local agency.
- Established departmental policies, yearly objectives, areas of opportunity and goals related to engagement with our workforce.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Transportation Security Officer
Transportation Security Administration, TSA
06.2018 - Current
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Identified potential airport security concerns and completed more in-depth checks as part of investigation.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated various x-ray and compute topography (CT) machines, explosive trace detection, and advanced imaging technology to conduct screening of passengers and baggage.
- Screened over 5000+ passengers per day.
- Conducted regular patrols of key areas to spot and control security concerns.
- Maintained situational awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Trained new officers to gain certifications in various functions.
- Screening of oversized goods and containers manually for any potential hazards.
- Responded effectively to security incidents and provided guidance regarding security procedures.
Customer Service Representative & Detailer
Pelican Car Wash
12.2017 - 06.2018
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Promoted available products and services to customers during service, account management, and order calls.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Polished windows and mirrors of vehicles and equipment.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Helped increase sales by over 20% by using creative marketing and advertising during operations and outside of operations.
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Inspected vehicles and equipment for visible damage.
- Conducted safe driving of various vehicle types and models of extremely high to low value and reassure customers concerns of care for their property.
- Managed workflow of between 50-120 customers per day
Customer Service Representative
Tide Dry Cleaners
02.2017 - 12.2017
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Promoted available products and services to customers during service, account management, and order calls.
- Developed and updated databases to handle customer data.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed over 50-150 customers per day with assisting in increasing sales from newly opened location.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Bachelor of Science - Digital Arts And Design
Full Sail University
Winter Park, FL07.2016
Skills
- Resource Planning
- Project Management
- Strategic Plan Development
- Advertising Techniques
- Administering Social Media Accounts
- Strategy Planning
- Customer Engagement
- Community Management
- Administrative Duties
- Print and Digital Media
- Excellent Writing Skills
- Digital Content Management
Accomplishments
- Received recognition from the Deputy Administrator of the Transportation Security Administration and TSA Alaska Federal Security Director of 5 years of service in the Government of the United States of America.
- Receiving the honor to create an award video for TSA Alaska for receiving Airport of the Year 2022 for CAT X-1 highlighting the honors for more than just Anchorage but State Wide at all 19 airports.
Timeline
Media Coordinator
Transportation Security Administration, TSA
12.2022 - Current
Transportation Security Officer
Transportation Security Administration, TSA
06.2018 - Current
Customer Service Representative & Detailer
Pelican Car Wash
12.2017 - 06.2018
Customer Service Representative
Tide Dry Cleaners
02.2017 - 12.2017
Bachelor of Science - Digital Arts And Design
Full Sail University
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