Ryan Belanger
Institution For Savings Bank
North Andover,MA
7
years of professional experience
Accomplished banking professional with a strong focus on problem-solving and organization. Expertise in directing online banking operations and ensuring data security while streamlining processes to enhance client satisfaction.
Work History
AVP of Electronic Banking
4 Months- Directed online banking product offerings and ensured robust security measures to protect customer data.
- Communicated product enhancements and new offerings to upper management to inform strategic decision-making.
- Compiled and shared instructional documentation regarding recent updates to online banking services.
- Facilitated efficient online banking operations by maintaining administrative support for business clients.
- Executed comprehensive onboarding and provided specialized support to enhance client satisfaction.
Digital Banking & Fraud Administrator
4 Years 4 Months- Oversaw project management for online banking products to enhance user experience and functionality.
- Delivered effective communication of newly launched online banking products through structured procedures. Achieved seamless updates on online banking offerings by streamlining communication processes.
- Oversaw daily security operations for online banking products.
- Analyzed and investigated suspicious online banking transactions to ensure security and compliance.
- Executed updates to online banking profiles, ensuring accurate and secure account management.
- Facilitated comprehensive product support for customer service teams, addressing complex issues and improving service quality.
- Investigated and solved technical problems for customers utilizing online banking services.
- Oversaw management of debit card and electronic transaction fraud prevention initiatives.
- Delivered comprehensive reports on issues, updates, and solutions to senior vice president of deposit operations, chief information officer, and chief financial officer, driving informed decision-making. Achieved streamlined communication of operational challenges and solutions to senior leadership, contributing to improved banking operations.
Branch Supervisor
1 Year 11 Months- Reconciled ATM and teller drawer balances to ensure accuracy and compliance.
- Enhanced teller performance and customer satisfaction through effective training programs. Achieved improved service delivery by training tellers and elevating customer service practices. Elevated customer experience by implementing comprehensive training for tellers.
- Managed escalation processes for customer service inquiries to enhance client satisfaction.
- Facilitated account openings to enhance customer onboarding experience.
- Executed branch opening and closing protocols, safeguarding assets and ensuring compliance with security measures.
Education
MBA - Business Administration
- Awarded: Sole Recipient of the 2021 MBA Deans Award
Bachelor of Arts - Crime, Law And Justice
Skills
Computer skills
Problem-solving
Organization and time management
Risk management
Multitasking
Teamwork and collaboration
Timeline
AVP of Electronic Banking
Institution For Savings Bank
04.2026 - 08.2026Read More
Digital Banking & Fraud Administrator
Marblehead Bank
12.2021 - 04.2026Read More
Branch Supervisor
Marblehead Bank
01.2020 - 12.2021Read More
Salem State University
MBA from Business Administration
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Eastern Nazarene College
Bachelor of Arts from Crime, Law And Justice
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