Ryan Bennett
Ridge,NY
Summary
Dynamic and results-driven professional with extensive experience in customer service, team leadership, and operational management. Adept at delivering exceptional customer experiences through clear communication, problem-solving, and proactive service. Known for fostering positive relationships with customers and colleagues alike, while consistently identifying opportunities for process improvements that enhance operational efficiency and customer satisfaction. A collaborative team player with a strong commitment to achieving goals, improving team performance, and contributing to organizational success.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Uber Eats
09.2020 - Current
- Deliver exceptional customer service by ensuring prompt, reliable, and courteous communication with riders, addressing inquiries, concerns, and special requests to enhance their overall experience.
- Consistently achieves high customer satisfaction ratings through effective problem-solving and proactive communication, ensuring timely arrivals and smooth, safe trips for all passengers.
- Collect and analyze customer feedback to identify areas for improvement, providing valuable insights and actionable suggestions to peers and Uber leadership on how to enhance the customer experience, including improving the app interface and optimizing route recommendations.
- Actively contributes ideas to improve operational processes and ride-sharing strategies, resulting in improved efficiency and customer retention.
- Demonstrates strong interpersonal skills, maintaining a friendly and professional demeanor even in challenging situations, which led to positive reviews and repeat business.
- Collaborates with the Uber team to develop and implement customer-focused initiatives, such as personalized ride experiences, loyalty incentives, and community engagement efforts, further elevating the brand’s reputation for excellent service.
Financial Consultant
Sterling National Bank
Metro NY
08.2007 - 09.2020
- Acted as the primary point of contact for clients throughout their financial journey, providing tailored, strategic financial solutions to help them achieve their individual goals, ensuring a personalized and high-touch service experience.
- Successfully maintained and expanded an assigned book of business, consistently identifying and pursuing new growth opportunities through quality client conversations and referrals, resulting in a year-over-year book growth of over $1 million.
- Utilized in-depth client profiling, proactive follow-up, and close collaboration with business partners to anticipate and address client needs, leading to a 25% increase in wealth management referrals and driving quarterly sales production exceeding $500,000 month-to-date.
- Supported the Managing Director in the daily operations and sales activities of the financial center, ensuring smooth execution of strategies, operational efficiency, and a seamless client experience.
- Actively coached and mentored newly hired bankers, leading training sessions and providing on-the-job guidance to enhance their performance, skills, and client interactions.
- Led daily huddles and debrief sessions with the sales team, celebrating successes and identifying growth opportunities, fostering a culture of collaboration and continuous improvement to meet and exceed sales targets.
Assistant Store Manager
Waldbaums
10.2003 - 08.2007
- Conducted daily store operations, including managing inventory by regularly checking stock levels and placing orders to ensure products were available and shelves remained stocked, leading to a reduction in out-of-stock incidents and improved sales.
- Developed and maintained weekly employee schedules, ensuring optimal staffing during peak hours while adhering to budgeted labor costs, which contributed to a more efficient workflow and reduced overtime expenses.
- Proactively worked to prevent inventory shrink by overseeing loss prevention strategies, conducting regular stock audits, and addressing any discrepancies to maintain store profitability and safeguard company assets.
- Assumed responsibility for overall store operations in the absence of the Store Manager, including overseeing all departments, addressing customer concerns, and ensuring that all store policies and procedures were followed effectively.
- Collaborated closely with the Store Manager to identify and implement strategies for employee development and training, ensuring staff were equipped with the knowledge and skills to provide exceptional customer service.
- Played a key role in cultivating a customer-centric environment by coaching and guiding employees on best practices for interacting with customers, resulting in increased customer satisfaction and positive feedback.
- Assisted in setting and achieving store goals, including sales targets, product displays, and inventory turnover, contributing to the overall performance and success of the store.
- Actively participated in identifying and solving operational challenges, such as improving checkout efficiency, managing stock levels, and ensuring that store aesthetics aligned with brand standards.
Education
Bachelors Degree - History
Stony Brook University
01.2010
Skills
- Customer engagement
- Engaged listening
- Problem-solving skills
- Detail-oriented data management
- Customer complaint resolution
- Process documentation
- Team development
- Quality assurance
- Conflict resolution management
- Strategic business development
Timeline
Customer Service Representative
Uber Eats
09.2020 - Current
Financial Consultant
Sterling National Bank
08.2007 - 09.2020
Assistant Store Manager
Waldbaums
10.2003 - 08.2007
Bachelors Degree - History
Stony Brook University