Ryan Berhow

Actions:

• Successfully managed multiple locations during a six-month time period when neighboring stores operated without in-store management.
• Maximize efficiency and operational excellence by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Cultivate and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Drive year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Develop and implement operational strategies, effectively build customer and employee loyalty, as well as increase sales and profitability.

Wins:

~ Transformed an underperforming store into a top 10% company performer, achieving 178% of budgeted profitability.

~ Hired, developed and sustained a cohesive, reliable team with a track record of strong performance.

Actions:

• Community relations leader. Engaged with local business groups, including Chamber of Commerce, to position myself and Staples as a trusted partner to small businesses.
• Attended community events and local business meetings as a Staples representative, fostering strong relationships with small business owners and community leaders alike.
• Represented Staples by volunteering across the community, supporting local businesses with resources and assistance wherever needed.
• Managed a state-of-the-art community meeting space, overseeing all scheduling and providing the facility at no cost to the community.

Wins:

~ #1 in the company in 2017 for overall store conversion at 79.8%.

~ 2018 "Retail Excellence Award" winner. Given to the highest performing managers in the business.

~ Won "Business of the Year" for the city of La Habra in 2019. This award is by nomination only, voted on by the city, and normally only given to local small business owners, not large corporations.

Actions:

• Work directly with District Manager evaluating low performing stores, creating plans around biggest opportunities, and spend time in those stores implementing those plans.

Wins:

~ Learned how to quickly implement strategies across multiple locations, work with multiple General Managers, and make a big difference in a little amount of time.

Actions:

• Exercise leadership capabilities by successfully motivating and inspiring others.
• Self-motivated, with a strong sense of personal responsibility.
• Prove the ability to learn quickly and adapt to new situations.
• Participate in team projects, demonstrate an ability to work collaboratively and effectively.
• I was apart of a pilot, in which we opened boutique Copy & Print Shops. Our focus was print and marketing, driving customer and community awareness of our capabilities, and growing business through account attainment and management.

Wins:

~ I successfully adapted to and excelled in a variety of roles, consistently embracing and overcoming diverse challenges.

~ From grand openings, to final store closures, diversity through title and location, I learned a ton.