With experience in a variety of fields, I am a developed manager with the capacity to lead individuals and teams to successful and sustainable results. Guiding crews of all sizes to effectively train, develop, and grow. Goal oriented, and motivated by a challenge, I have always successfully built upon the establishment I was hired to elevate the standards and achieve excellence.
Work History
General Manager
5 Years
Ike's Love and Sandwiches | 10.2021 - Current
Led store to consistently achieve daily, weekly, and monthly goals. Interview, hire, and train employees of every level, as well as run the training for new management in the South LA area. Implemented and collaborated with operations to review and enhance practices, procedures, and marketing programs. Oversee food management, food safety, labor management, and scheduling. Managed Profit and Loss performance indicators to ensure financial health. Work with the operations team for opening new locations; training, planning, and execution.
General Manager
6 Months
El Pollo Loco | 01.2021 - 07.2021
Developed sustainable hiring, training, and development practices to enhance team capability. Established accountability for cleanliness and customer appreciation to elevate service standards. Built exceptional drive through, online, and in-person experiences to cater to diverse customer backgrounds. Reduced unnecessary costs in food management and handling, updated practices for establishing optimal profit and reducing loss on controllable expenditures.
General Manager
3 Years 8 Months
Chipotle Mexican Grill | 11.2016 - 07.2020
Oversaw day-to-day operations, ensuring alignment with sales goals and operational standards. Consistently achieved annual cash flow and surpassed sales expectations. Created development plans and implemented practices to facilitate growth. Recruited and trained crew, kitchen managers, service managers, and general managers to build a skilled leadership team. Enhanced guest experience through targeted initiatives and team leadership in culinary and hospitality services. Led culinary and hospitality teams.
Production Stage Manager
3 Years 8 Months
VARIOUS COMPANIES | 01.2012 - 09.2015
Worked in various roles in stage management for over 20 production companies, including Disney Theatrical Productions, LA Opera, La Jolla Playhouse, and The Old Globe.
Education
Bachelor's - Theater
University of California-San Diego | La Jolla, CA | 12-2016
Associate - Theater
El Camino Community College District | Torrance, CA | 07-2013