Ryan Bigham
Louisville,Kentucky
Summary
Adept Operations Manager with a proven track record at Transit Authority of River City, enhancing operational efficiency and leading diverse teams to exceed company objectives. Skilled in operations management and customer service, I've developed key performance indicators, significantly reducing onboarding time by implementing new procedures.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Transit Authority of River City
Louisville, Kentucky
06.2023 - 02.2025
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed key performance indicators to measure effectiveness of operational processes.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Created detailed reports on the performance of individual departments within operations.
- Managed scheduling, training and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operations Supervisor
Transit Authority of River City
Louisville, Kentucky
04.2014 - 06.2023
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Implemented new operational procedures, resulting in an increase in process efficiency.
- Trained new employees on operational protocols, significantly reducing on boarding time.
Radio Operator
Transit Authority of River City
Louisville, Kentucky
08.2013 - 04.2014
- Advised personnel about accidents, weather conditions or other hazards.
- Compiled daily activity logs detailing all events occurring within assigned area of responsibility.
- Coordinated with supervisors in order to prioritize tasks according to urgency level.
- Managed multiple telephone lines while ensuring that all calls were answered promptly.
- Received, evaluated and dispatched emergency calls for assistance to appropriate personnel.
- Acted as a liaison between first responders, other agencies and the public during emergencies.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Transportation Trainer
Transit Authority of River City
Louisville, KY
01.2013 - 01.2014
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Recommended changes or improvements in existing training processes as needed.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
Coach Operator
Transit Authority of River City
Louisville, Kentucky
01.2007 - 08.2013
- Assisted passengers in loading wheelchairs or other mobility aids.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Drove specified routes in compliance with traffic regulations and time schedules.
- Collected fares and provided route updates and schedule information.
- Notified dispatch staff promptly when encountering mechanical difficulties en route.
- Announced stops clearly to help passengers disembark at correct locations.
Education
Some College (No Degree) - Business
University of Louisville
Louisville, KYHigh School Diploma -
Pleasure Ridge Park High School
Louisville, KYSome College (No Degree) -
Jefferson Community And Technical College
Louisville, KYSkills
- Decision Making
- Performance evaluations
- Operations management
- Customer Service
- Multitasking and Organization
- Operations oversight
- Troubleshooting and problem solving
- Policies and procedures implementation
Education and Training
other,other
Certification
- CDL-class DB with passenger endorsement
Timeline
Operations Manager
Transit Authority of River City
06.2023 - 02.2025
Operations Supervisor
Transit Authority of River City
04.2014 - 06.2023
Radio Operator
Transit Authority of River City
08.2013 - 04.2014
Transportation Trainer
Transit Authority of River City
01.2013 - 01.2014
Coach Operator
Transit Authority of River City
01.2007 - 08.2013
- CDL-class DB with passenger endorsement
Some College (No Degree) - Business
University of Louisville
High School Diploma -
Pleasure Ridge Park High School
Some College (No Degree) -
Jefferson Community And Technical College
Similar Profiles
Jessica LayneJessica Layne
Maintenance Administrative Assistant at Transit Authority of River CityMaintenance Administrative Assistant at Transit Authority of River City
Christina SanbornChristina Sanborn
Transportation Dispatch Coordinator at Transit Authority of River CityTransportation Dispatch Coordinator at Transit Authority of River City
Bobby HuntBobby Hunt
Motor Coach Operator at Transit Authority of River CityMotor Coach Operator at Transit Authority of River City