Ryan Bjornholt
Tempe,AZ
Summary
I'm looking for an internship or entry-level position that will allow me to utilize my cyber skills I learned in school and apply them to real-world problems. I've worked previous summer jobs and learned the social skills needed to navigate diverse environments and help my employer stay profitable. I am a dedicated and motivated information technology student pursuing a Bachelor’s degree at Phoenix College. I possess a strong foundation in programming languages and technologies, including Python, C++, SQL, HTML/CSS, and R for data analysis. My technical skills extend to operating systems such as Windows, Linux, and macOS, as well as Cisco networking knowledge.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Safelite Auto Glass
05.2020 - 11.2020
- Drove substantial sales through suggestive selling an promoting add-on purchases.
- Developed vital customer relationships to increase sales.
- Developed customized sales techniques to sell services to new and existing clients.
- Identified customer needs to deliver relevant product solutions.
- Escalated customer concerns to the appropriate departments.
- Guided customers through difficulties and addressed their concerns.
Grout Stainer
DMA Flooring
05.2021 - 09.2021
- Adhered to standard operating procedures and complied with safety and quality processes.
- Completed maintenance tasks and made regular equipment upkeep adjustments.
- Worked successfully in a diverse environment to accomplish goals and address issues related to our services.
- Cleaned and leveled surface areas to remove excess grout.
- Provided friendly and knowledgeable service to clients and potential customers.
Education
Bachelor of Science - Information Technology
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2025
Associate of Arts - Information Technology
Maricopa Community Colleges, Phoenix College
Phoenix, AZ08-2024
High School Diploma -
Perry High School
Gilbert, AZ05-2020
Skills
- Desktop support
- Remote access technology
- Technical issues analysis
- Data entry
- Customer service
- Software installation
- Ticket management
- Network support
- Data backup and recovery
- Hardware and peripherals
- Network configuration
- Ticket support system management
Relevant Skills
- Python
- C++
- SQL (MySQL and SSMS)
- HTML
- CSS
- Cisco Networking
- Computer Hardware Selection, Assembly, and Maintenance
- R Data Analysis
- Windows
- Linux
- MacOS
- Customer Service
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Certification
- Linux Computer Configuration and Support
- Microsoft Desktop Assosciate
- Network System and Support
- Computer System Configuration Support and Security
Timeline
Grout Stainer
DMA Flooring
05.2021 - 09.2021
Customer Service Sales Representative
Safelite Auto Glass
05.2020 - 11.2020
- Linux Computer Configuration and Support
- Microsoft Desktop Assosciate
- Network System and Support
- Computer System Configuration Support and Security
Bachelor of Science - Information Technology
Maricopa Community Colleges, Phoenix College
Associate of Arts - Information Technology
Maricopa Community Colleges, Phoenix College
High School Diploma -
Perry High School
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