Ryan Boggs
Newark,OH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
The Newark Water Department
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Account Coordinator
CoverMyMeds
06.2021 - 12.2024
- Worked directly with prescriber office personnel to workflow to assist with patients getting their medications approved through their insurance.
- Troubleshot and effectively handled customer escalations and assisted with system and workflow errors.
- Followed established company policies and enforced regulations to maintain compliance.
- Assisted with a mentorship program and shadow training for newer employees
- Offered internal workflow assistance
Freelance Local Search Strategist
Small Businesses
10.2020 - 01.2024
- Helped shape brand positioning and narrative to target the proper audience.
- Analyzed social media metrics to observe patterns of behavior.
- Collaborated with business unit leaders on annual new initiatives to reach new markets and expand market reach and brand awareness.
- Compiled web analytics to understand current strategies and optimize search marketing approaches.
Senior Digital Marketing Strategist
RevLocal
03.2017 - 10.2020
- Collaborated with content development teams to drive organic search traffic and expand brand awareness through social media.
- Monitored digital trends and audience behavior to guide online engagement strategy.
- Nurtured corporate and influencer partnerships to reach new audiences and strengthen referral network.
- Monitored competition to suggest online content, SEO and analytics improvements.
Commercial Sales Manager
AutoZone
03.2013 - 03.2017
- Served as primary contact for commercial customers and actively maintained open lines of communication.
- Verified appropriate documentation was generated for each sale.
- Achieved sales targets by successfully maintaining and developing commercial sales.
- Restored satisfaction by quickly resolving customer complaints with acknowledgment and tactful communication.
Education
Digital Media Design, Business Management
Central Ohio Technical College
Newark, OH2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Conflict resolution
- Client relations
- Follow-up skills
Timeline
Customer Service Representative
The Newark Water Department
02.2025 - Current
Account Coordinator
CoverMyMeds
06.2021 - 12.2024
Freelance Local Search Strategist
Small Businesses
10.2020 - 01.2024
Senior Digital Marketing Strategist
RevLocal
03.2017 - 10.2020
Commercial Sales Manager
AutoZone
03.2013 - 03.2017
Digital Media Design, Business Management
Central Ohio Technical College
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