Ryan Boyette
Jawa Ventures Inc.
Fort Collins,CO
20
years of professional experience
Operations and customer success professional with 10+ years of experience across e-commerce, marketplace operations, and team supervision. Builds practical workflows, resolves complex buyer and seller issues, and coordinates cross-functional operations. Founded a PC hardware buying program that generated over $2.4 million in sales and fulfilled more than 9,000 orders.
Work History
Customer Success Manager
5 Years- Founded and operated the Jawa.gg GPU and CPU buying program in 2023, generating over $2.4 million in sales through the Official Jawa Store and fulfilling more than 9,000 orders to date.
- Manage complex buyer and seller escalations involving returns, product condition, shipment damage, and marketplace policies.
- Develop and refine customer service procedures, review workflows, and seller-facing policies to improve consistency and operational decisions.
- Support transaction review, fraud-risk screening, reporting, and cross-functional marketplace problem-solving.
- Contribute to hardware receiving, testing, inventory, and fulfillment processes.
Product Data Supervisor
5 Years 9 Months- Directed daily product data operations, established priorities and deadlines, and developed standards for team workflows.
- Coordinated with vendors to obtain product information and build consumer-facing e-commerce product pages.
- Used SQL, Excel, and JIRA for reporting, workflow management, and project delivery.
Field Service Specialist (Contract)
8 Months- Installed and serviced satellite television and internet systems; supported customer needs and offered additional installation and sales services.
Field Service Specialist
3 Years 4 Months- Installed and repaired satellite television and internet service, combining field troubleshooting with customer-facing support.
Head of Security
1 Year 1 MonthFire Direction Control
3 Years 9 MonthsEducation
Associate of Applied Science - Automotive Technology
Skills
Operations Management
Process Improvement & SOP Development
E-Commerce & Recommerce Operations
Customer Experience & Escalations
Team Leadership & Supervision
KPI Tracking & Performance Reporting
Cross-Functional Collaboration
Inventory & Order Fulfillment
Technical Skills
SQL
Microsoft Excel
JIRA
Data Reporting
Timeline
Customer Success Manager
Jawa Ventures Inc.
10.2021 - CurrentRead More
Product Data Supervisor
Build.com / Ferguson
04.2016 - 01.2022Read More
Field Service Specialist (Contract)
LinkUs
08.2015 - 04.2016Read More
Field Service Specialist
DISH Network
04.2012 - 08.2015Read More
Head of Security
World Restaurants
03.2011 - 04.2012Read More
Fire Direction Control
United States Marine Corps
12.2006 - 09.2010Read More
Universal Technical Institute
Associate of Applied Science from Automotive Technology
Read More