Ryan Bramlett
Sherwood,AR
Summary
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail, service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
4
4
years of professional experience
Work History
STOCK LEAD
Under armour inc
Little Rock, AR
04.2021 - 11.2022
- Trained stock team in merchandising, storage management and customer service.
- Directed team in maintenance of department stock levels and visually appealing look.
- Coordinated assignments to keep workspaces clean and organized.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Logged daily production, shrink and inventory levels in computer system.
- Managed shipment receiving, processing and storage under tight timelines.
- Greeted customers and directed to requested products.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Assistant Manager
Zumiez inc
North Little Rock, AR
10.2019 - 03.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Managed nearly 20+ phone calls per day utilizing customer support methods to obtain solutions for customers over the phone
- Managed nearly two hundred thousand dollars in individual sales over the course of a year
STOCK LEAD
AMERICAN EAGLE OUTFITTERS
North Little Rock, AR
09.2018 - 10.2019
- Maintain company stockroom standards by keeping stockroom organized by style and size
- Replenish merchandise to salesfloor in a timely manner
- Direct stock team members in shipment processing and placement
- Drive sales through visual merchandising during floor sets and customer service using suggestive selling.
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
- Trained stock team in merchandising, storage management and customer service.
- Coordinated assignments to keep workspaces clean and organized
- Coordinated efficient shipping and receiving for 80-100 boxes each day while implementing continuous improvement strategies to optimize team performance
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Increased sales by offering advice on purchases and promoting additional products
- Maintained records related to sales, returns and inventory availability
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Solved customer challenges by offering relevant products and services
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
Associates Degree - Computer Sciences
University of Arkansas At Pulaski Technical College
North Little Rock, AR05.2023
Skills
- Stockroom Procedures
- Stockroom Management
- Process Improvement Initiatives
- Stocking and Replenishing
- Product Signage and Labeling
- Customer Satisfaction
- Maintaining Quality Assurance Standards
- Sales Presentation
- Safety Measures
- Loss Prevention Goals Monitoring
- Corporate Leadership
- Customer Care
- Scheduling and Coordinating
- Troubleshooting and Assistance
- OSHA Requirements
- Cash Register Operation
- Customer Relationships
- POS Inventory System Operation
- Persuasion Skills
REFERENCES
Christopher Yager, Under Armour District Manager
(501)-425-6926
Harold Lucas, American Eagle Store Manager
(501)-765-2641
Nikole Hardison, American Eagle Store Manager
(501)-847-8056
Timeline
STOCK LEAD
Under armour inc
04.2021 - 11.2022
Assistant Manager
Zumiez inc
10.2019 - 03.2021
STOCK LEAD
AMERICAN EAGLE OUTFITTERS
09.2018 - 10.2019
Associates Degree - Computer Sciences
University of Arkansas At Pulaski Technical College