Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Britton

Colorado Springs,CO

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Express Technician and Trainer

Heuberger Subaru
08.2024 - Current
  • Enhanced customer satisfaction by performing thorough vehicle inspections and recommending necessary services.
  • Performed routine maintenance tasks such as oil changes, tire rotations, fluid checks, and filter replacements with precision and speed.
  • Provided excellent customer service, addressing client concerns promptly and professionally to maintain long-term relationships.
  • Maximized express service lane throughput with effective time management and multitasking abilities.

Brand Ambassador Team Lead

All For One Marketing
08.2023 - 07.2024
  • Led a high-performing sales team, providing coaching and ongoing support to ensure success.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Warehouse Associate

Amazon
02.2022 - 08.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Administrator and Carpenter

Christopher Contracting
11.2020 - 01.2022
  • Answered phone promptly and took care of all client needs.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated close attention to detail to verify quality and accuracy of work.

Team Lead and Trainer

Allsups
10.2020 - 08.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Event Coordinator

Plains Baptist Retreat Center
05.2019 - 08.2019
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.

Education

High School Diploma -

Plainview High School
Plainview, TX

Skills

  • Customer Service (6 Years)
  • Office Administration (3 years)
  • Employee Training and Development (5 Years)
  • Computer skills (10 Years)
  • Problem resolution (5 years)

Timeline

Express Technician and Trainer

Heuberger Subaru
08.2024 - Current

Brand Ambassador Team Lead

All For One Marketing
08.2023 - 07.2024

Warehouse Associate

Amazon
02.2022 - 08.2023

Administrator and Carpenter

Christopher Contracting
11.2020 - 01.2022

Team Lead and Trainer

Allsups
10.2020 - 08.2021

Event Coordinator

Plains Baptist Retreat Center
05.2019 - 08.2019

High School Diploma -

Plainview High School

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