Ryan Brown
Social Circle,USA
Summary
Relentless young professional from humble beginnings who have spent the past years growing, amassing; knowledge, experience, the work ethic and more importantly skills and understanding that mold me into the individual I am proud to be today. Brings keen understanding of customer service and sales techniques demonstrating strong negotiation skills along with relationship building and the ability to learn and quickly adapt to new challenges. Seeking to contribute to the growth and success as well as add value to a likeminded team.
Overview
6
6
years of professional experience
Work History
Car Salesperson
Dunhill Auto Group
01.2022 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
Supervisor
Costco
01.2021 - 12.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Wealth Management Technology Intern
Morgan Stanley
08.2019 - 07.2020
- Works on eSign team as a business analyst with specific roles as a Quality Assurance tester cooperating with both business and technology teams to ensure the product meets expectation and clients are satisfied with the company’s software
- QA testing and validating multiple accounts for clients of Morgan Stanley
- Organizing and editing documents by counting and adding character limits in the fields in documents required for client’s signatures
- Highlighted bugs and defects found while testing and notifying the technology team of issues to be resolved before package is sent to workflow to be sent to clients
- Increased project efficiency by collaborating with cross-functional teams to establish clear communication channels and workflow strategies.
- Improved overall system stability by conducting thorough testing and troubleshooting of hardware and software components.
Sales Representative/ Shoe Expeditor
Macy’s
04.2019 - 12.2019
- Managed supply inventories and ordered new materials and supplies to meet project needs
- Educated customers on product functionality through live demonstrations
- Communicating with customers over the phone about orders or questions and concerns they might have
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Provided exceptional customer service, assisting shoppers with sizing requests and product inquiries.
- Implemented loss prevention strategies by monitoring inventory levels closely to minimize shrinkage rates.
- Collaborated with management to address any inventory or stock issues in a timely manner.
Education
Some College - Business Management
Borough of Manhattan Community College
New York, NY08.2020
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Year Up New York
New York, NY08.2020
Skills
- Professional Skills
- Strong negotiations
- Verbal/Written Communication
- Time Management
- Analytical skills
- Ability to work under pressure
- Technical Skills (Software)
- DocuSign
- QA testing
- Strong negotiation
- Sales presentations
- Building rapport
- Cold calling
- Closing deals
- Sales closing
- Appointment scheduling
- Sales conversion
- Consultative techniques
- Persuasive communication style
- Revenue generation
- Goal oriented
Timeline
Car Salesperson
Dunhill Auto Group
01.2022 - Current
Supervisor
Costco
01.2021 - 12.2021
Wealth Management Technology Intern
Morgan Stanley
08.2019 - 07.2020
Sales Representative/ Shoe Expeditor
Macy’s
04.2019 - 12.2019
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Year Up New York
Some College - Business Management
Borough of Manhattan Community College
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