Ryan Buck
Worcester,MA
Summary
Proactive Owner/Operator of an Insulation Company with extensive experience as a Termite Technician and Order Selector. Expert in client service, team oversight, and business development, with a track record of increasing customer satisfaction and revenue. Strong skills in project management, relationship building, and developing efficient processes to drive business success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operater of Insulation Company
Self Employed
03.2020 - 06.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Termite Technician
Russ Pest Control
05.2019 - 12.2020
- Conducted regular follow-up visits to ensure long-term protection against termite infestations for clients.
- Ensured accurate billing information was relayed to the office by documenting services provided and materials used on each job.
- Optimized equipment functionality with routine maintenance checks and prompt repairs as needed.
- Assisted in the development of new treatment methods for better efficiency and results.
- Increased company revenue by upselling additional services based on clients'' needs during initial consultations.
- Ensured safety compliance by adhering to regulations and wearing appropriate protective gear during treatments.
- Collaborated effectively with office staff to schedule appointments, provide updates on job status, and address customer concerns promptly.
- Improved customer satisfaction by providing timely and effective termite control solutions.
Order Selector
Ingles Warehouse
11.2017 - 02.2019
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
Termite Technician
Orkin Pest Control
09.2014 - 10.2017
- Ensured accurate billing information was relayed to the office by documenting services provided and materials used on each job.
- Conducted regular follow-up visits to ensure long-term protection against termite infestations for clients.
- Optimized equipment functionality with routine maintenance checks and prompt repairs as needed.
- Increased company revenue by upselling additional services based on clients'' needs during initial consultations.
- Ensured safety compliance by adhering to regulations and wearing appropriate protective gear during treatments.
- Collaborated effectively with office staff to schedule appointments, provide updates on job status, and address customer concerns promptly.
- Improved customer satisfaction by providing timely and effective termite control solutions.
- Reduced callbacks by carefully applying chemical treatments according to label directions and company guidelines.
- Expanded professional knowledge with ongoing training on industry developments, ensuring up-to-date expertise in termite control techniques.
- Contributed to a safe work environment through proper handling, storage, and disposal of chemicals used in termite treatments.
- Strengthened client relationships through clear communication about treatment plans, progress, and outcomes.
- Eliminated termite infestations by conducting thorough inspections and implementing targeted treatments.
Termite Technician
Russ Pest Control
01.2011 - 08.2014
- Conducted regular follow-up visits to ensure long-term protection against termite infestations for clients.
- Ensured accurate billing information was relayed to the office by documenting services provided and materials used on each job.
- Optimized equipment functionality with routine maintenance checks and prompt repairs as needed.
- Increased company revenue by upselling additional services based on clients'' needs during initial consultations.
- Demonstrated commitment to quality service by staying updated on local pest trends and adjusting treatment strategies accordingly.
- Ensured safety compliance by adhering to regulations and wearing appropriate protective gear during treatments.
- Improved customer satisfaction by providing timely and effective termite control solutions.
- Collaborated effectively with office staff to schedule appointments, provide updates on job status, and address customer concerns promptly.
- Reduced callbacks by carefully applying chemical treatments according to label directions and company guidelines.
- Contributed to a safe work environment through proper handling, storage, and disposal of chemicals used in termite treatments.
- Strengthened client relationships through clear communication about treatment plans, progress, and outcomes.
- Enhanced team productivity by coordinating efforts with fellow technicians and sharing best practices.
- Eliminated termite infestations by conducting thorough inspections and implementing targeted treatments.
Education
GED -
Pitt Community College
Greenville NC07.2010
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Client Service
- Project estimating
- Team Oversight
- Business Development
Certification
Osha 10 General Construction Safety
Timeline
Owner/Operater of Insulation Company
Self Employed
03.2020 - 06.2024
Termite Technician
Russ Pest Control
05.2019 - 12.2020
Order Selector
Ingles Warehouse
11.2017 - 02.2019
Termite Technician
Orkin Pest Control
09.2014 - 10.2017
Termite Technician
Russ Pest Control
01.2011 - 08.2014
GED -
Pitt Community College
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