Ryan Burroughs
Bordentown
Summary
Sport Management student with hands-on experience in event operations and guest services. Supported the execution of large-scale sporting events and ensured exceptional fan experiences through effective logistics coordination and customer service. Actively pursuing roles in sport operations and event management.
Overview
3
3
years of professional experience
Work History
Ticket Sales & Guest Services Associate
Washington Commanders
09.2024 - 01.2025
- Assisted guests during NFL game-day operations, ensuring a safe and enjoyable fan experience.
- Verified ticket information and guided fans to seating locations efficiently.
- Addressed customer concerns and collaborated with stadium staff to maintain smooth operations.
Operations Intern
Hoop Group Headquarters
04.2024 - 08.2024
- Supported planning and execution of basketball tournaments, camps, and showcases.
- Coordinated logistics including registration, scheduling, team relations, and facility operations.
- Assisted with NCAA event certification requirements and budget tracking.
- Traveled to event sites to provide operational and event-management support.
Food Service Team Member
Six Flags Great Adventure
03.2022 - 09.2022
- Provided efficient customer service in fast-paced, high-volume environment to enhance guest experience.
- Ensured compliance with food safety, cleanliness, and operational standards to uphold quality.
- Fostered positive team culture to prioritize guest satisfaction and collaboration.
Education
B.S. - Sport Management, Minor in Marketing
George Mason University
05-2027
Diploma -
Bordentown Regional High School
01-2023
Skills
- Ticket Sales
- Guest Services
- Event Coordination
- Customer Service
- Budget Tracking
- Microsoft Excel
- Microsoft Word
- Time Management
- Problem Solving
- Team Collaboration
- Leadership
- Communication
Leadership Experience
- Campus Partnership Director, George Mason University Sport Management Program, Develop partnerships, organize networking opportunities, and promote student engagement initiatives.
- Fundraising Chair, Jack and Jill Inc., Led fundraising and community outreach efforts supporting educational programs.
Timeline
Ticket Sales & Guest Services Associate
Washington Commanders
09.2024 - 01.2025
Operations Intern
Hoop Group Headquarters
04.2024 - 08.2024
Food Service Team Member
Six Flags Great Adventure
03.2022 - 09.2022
B.S. - Sport Management, Minor in Marketing
George Mason University
Diploma -
Bordentown Regional High School