Ryan Casanova
Grand Prairie,TX
Summary
Highly driven professional with years of experience in management and hospitality across fast-paced environments. Proven skills in customer service, team leadership, and operational efficiency. Passionate about creating a satisfying guest experience and developing team members for future leadership roles. Experienced in inventory, arcade operations, retail, POS systems, cash handling, labor management, and front of house service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Andretti Indoor Karting & Games
10.2023 - Current
- Supervised staff among multiple departments to maintain service standards and efficiency.
- Led hiring, onboarding and training of new hires
- Ensured customer satisfaction by promptly addressing guest concerns and problem solving when needed
- Coordinated staff schedules to optimize coverage during peak hours without exceeding labor budgets.
- Set department standards as part of the NSO team
Guest Services/Arcade Manager
Bolder Adventure Park
09.2022 - 09.2023
- Handled guest escalations both at the front desk and over the phone
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and managing orders.
- Ensured a safe and enjoyable gaming environment, conducting routine inspections of machines and facilities.
Supervisor
Burkes Outlet Bealls
07.2022 - 09.2022
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
Assistant Manager
Cinemark Theaters
06.2019 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized theater environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records
Concessions Cashier
Epic Waters Indoor Water Park
12.2017 - 04.2019
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Maintained clean, organized workspace according to operational standards.
Education
No Degree -
Mountain View College
Dallas, TX01-2020
High School Diploma -
Dubiski Career High School
Grand Prairie, TX01-2019
Skills
- Operations management
- Customer service
- Team leadership
- Problem-solving
- Staff recruiting, training, and development
- Coaching and mentoring
- Inventory management
- Documentation and reporting
- Schedule management
- MS office
Certification
Manager's ServSafe
TABC
CPR Certified
Timeline
Operations Manager
Andretti Indoor Karting & Games
10.2023 - Current
Guest Services/Arcade Manager
Bolder Adventure Park
09.2022 - 09.2023
Supervisor
Burkes Outlet Bealls
07.2022 - 09.2022
Assistant Manager
Cinemark Theaters
06.2019 - 04.2022
Concessions Cashier
Epic Waters Indoor Water Park
12.2017 - 04.2019
No Degree -
Mountain View College
High School Diploma -
Dubiski Career High School
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