Ryan Casey
Director Retail & Pharmacy Operations
Edmond,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Director of Retail & Pharmacy Operations Oklahoma
Walgreens Boots Alliance
Edmond, OK
09.2018 - Current
- Responsible for development and deployment of area strategies to integrate all Walgreens businesses offering products and services within area, including retail self-service, retail pharmacy, clinics, specialty pharmacy, and other business units as appropriate.
- Facilitates and fosters culture in which all Walgreens businesses form a cohesive team that supports overall business growth within an area and drives corporate initiatives.
- Leads change management by motivating teams to buy-in and deliver on new initiatives
- Provides coaching and guidance to District Managers, Healthcare Specialty Supervisors and Healthcare Supervisors, driving employee engagement and increasing overall performance and developing future leaders.
- Ensures District Managers and Healthcare Specialty Supervisors have the appropriate resources to improve store sales, profitability and in store condition, protection of store assets, the selection, training and development of team members.
- Responsible for ensuring a high quality, distinctive and delightful customer experience in the front end and pharmacy across the area.
- Develops area strategy in collaboration with Regional Vice President and Regional Healthcare Director, leveraging all area resources. Develops area plans to execute strategy set forth by Regional Vice President.
- Owns area business, sets priorities, and protects direct reports capacity to deliver against area/ district objectives.
- Accountable for exception store performance, using key metrics and coaching District Managers for sustainable improvement.
- Develops area-wide recruitment strategy and owns the talent pipeline.
- Works in coordination with Healthcare Supervisor/Healthcare Specialty Supervisor to steer pharmacy outcomes and Beauty Area Expert in driving the beauty strategy across the area.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
Business Transformation Manager
Walgreens Boots Alliance
Chicago, IL
09.2015 - 08.2018
- Applied principles of change management, organizational design and business process improvement to stimulate customer interest and attract untapped demographics.
- Recommended and implemented practical business process solutions, working directly with stakeholders to drive customer expansion and increase revenue generation.
- Coached senior consultants and business analysts through varying details of operational functions, targeting deficiencies and replacing with industry best practices to encourage optimal growth.
- Reinvented brand, improving internal associate experience and building team cohesion with time-tested, growth-centered methodologies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Store Manager
Walgreens Boots Alliance
Fort Walton Beach, FL
08.2011 - 08.2015
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Bachelor of Arts - Business Administration
Purdue University
West Lafayette, IN 03.2016 - 03.2017
Skills
Relationship building
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Director of Retail & Pharmacy Operations Oklahoma
Walgreens Boots Alliance
09.2018 - Current
Bachelor of Arts - Business Administration
Purdue University
03.2016 - 03.2017
Business Transformation Manager
Walgreens Boots Alliance
09.2015 - 08.2018
Store Manager
Walgreens Boots Alliance
08.2011 - 08.2015
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