Heenal Desai Thaker
Whippany,USA
Summary
Dynamic pharmacy operations leader with CVS Health, recognized for driving a 15% increase in profitability through strategic inventory management and change initiatives. Expert in relationship building and patient education, enhancing medication adherence and immunization access while fostering collaborative partnerships to improve health outcomes. Proven ability to lead multidisciplinary teams and optimize performance metrics.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Director of Pharmacy Operations
CVS Health
11.2018 - Current
- Led change management initiatives for program implementations, enhancing efficiencies and driving key performance indicators.
- Optimized P&L management to improve financial performance and profitability by 15% in 2024 through strategic inventory and payroll practices.
- Spearheaded digital solutions for medication adherence, achieving a 10% increase in patient adherence and 12% rise in immunization rates.
- Partnered with clients to establish immunization services, conducting over 200 off-site clinics to enhance accessibility for employees and communities.
- Conducted pharmacy visits to analyze operations, providing coaching on safety standards and medication management improvements.
- Built relationships with healthcare leaders to promote research-based programs and digital adoption, increasing senior engagement.
- Developed talent pipeline resulting in the advancement of over 20 pharmacy managers and more than six district leaders.
- Established Centers of Excellence stores to provide MTM services, increasing profitability by 12% and boosting patient satisfaction scores.
Regional/Divisional Vaccine Leader
CVS Health
08.2021 - 03.2022
- Served as key liaison among field leaders, VPs, Region Directors, and corporate partners, ensuring timely updates on Covid Vaccine guidelines and policies.
- Built strategic relationships with key decision-makers to enhance pharmacy partnerships and improve immunization access.
- Engaged with KOLs to assess community health needs, launching off-site clinics that increased vaccination rates by 20%.
- Facilitated rollout of Immunization Clinics, collaborating cross-functionally to uphold all Covid-19 policies and ensure compliance.
- Led implementation of COVID/FLU testing across pharmacy locations, integrating EPIC systems to optimize operations.
- Recognized for fostering collaboration across teams to enhance patient and colleague experiences.
- Developed district initiatives based on community health insights to drive sustainable patient care outcomes.
- Ensured safe environments for customers and employees through consistent compliance practices.
Pharmacy Manager
CVS Health
11.2013 - 11.2018
- Oversaw pharmaceutical operations encompassing quality assurance, inventory management, and loss prevention.
- Delivered customer counseling while adhering to privacy regulations.
- Collaborated with health care providers on medication dosage, interactions, and disease management.
- Achieved recognition for outstanding leadership and consistently exceeding KPIs in patient care and profit budget.
Clinical Pharmacist
Dovetail Health
12.2012 - 01.2014
- Provided MTM services to Medicare Patients and educated patients on proper medication usage, potential side effects, and adherence strategies
- Improved Medication Adherence through personalized consultations in home and follow-up to drive improvement with Medicare Stars Ratings
- Conducted comprehensive medication reviews (CMRs) to optimize therapeutic outcomes
- Monitored patient progress and worked with providers to adjust therapy plans and recommend immunizations as needed to ensure optimal health outcomes
Staff Pharmacist
CVS Health
08.2011 - 11.2013
Education
MBA - Health Care Management
Capella University
01.2027
PharmD -
Arnold & Marie Schwartz College of Pharmacy and Health Sciences, Long Island University
Brooklyn, NY05.2011
Skills
- Relationship building
- Public health advocacy
- Patient Education
- Adherence initiatives
- KOL Engagement
- KDM engagement
- Clinical Collaboration
- Medication therapy management
- Regulatory compliance
- KPI Monitoring
- Program oversight
- Change management
- Immunization services
- Excellent communication
- Multidisciplinary team leadership
Certification
- New Jersey State Board of Pharmacy Pharmacist License, 28RI03440500, 04/30/27
- New Jersey State Board of Pharmacy Immunization Certification, 28RJ03523, 04/30/27
- American Heart Association CPR Certification, IA20519
- APHA MTM Certification
Accomplishments
- Top Regional & Divisional Rankings- Achieved the #1 ranking in the region and #2 across the division in 2023 and 2024 through strategic leadership and performance excellence with a strong trajectory to conclude 2025 as the top-ranked district.
- Consistently led the region in KPI metrics demonstrating strong operational management and team leadership.
- Recipient of District Paragon Award- recognized for outstanding performance in driving operational excellence, customer satisfaction, and team management.
- CVS Preceptor of the Year Award 2022- Honored for exceptional mentorship and development of pharmacy interns, fostering future talent within the organization.
- Fairleigh Dickinson University 2023 and 2024 Nominee for Preceptor of the Year Award
Timeline
Regional/Divisional Vaccine Leader
CVS Health
08.2021 - 03.2022
District Director of Pharmacy Operations
CVS Health
11.2018 - Current
Pharmacy Manager
CVS Health
11.2013 - 11.2018
Clinical Pharmacist
Dovetail Health
12.2012 - 01.2014
Staff Pharmacist
CVS Health
08.2011 - 11.2013
MBA - Health Care Management
Capella University
PharmD -
Arnold & Marie Schwartz College of Pharmacy and Health Sciences, Long Island University
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