Ryan Casey
Orlando
Summary
Dynamic and results-oriented professional with extensive experience at Motel 6 Hotel, adept in guest relations and concierge support. Skilled in conflict resolution and maintaining high standards of service, ensuring guest satisfaction. Proven ability in shift change management and leveraging loyalty promotion strategies to enhance guest experience. Excelled in creating welcoming environments and efficiently resolving issues, demonstrating exceptional communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Motel 6 Hotel
02.2024 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted with luggage handling, valet services and concierge services.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Scheduled and confirmed restaurant reservations for guests.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
Audio Engineer
Exquisite Audio Recording
05.2015 - 12.2023
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Regulated volume level and sound quality during recording sessions.
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Enhanced sound quality and added various sound effects to recordings.
- Prepared for recording sessions by selecting and setting up microphones.
- Collaborated with clients to determine project scopes and set milestones.
- Maintained and repaired sound equipment.
- Recorded speech and music in digital formats.
- Communicated with record pools, record labels, radio stations and DJ coalitions for song placement and artist branding.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
Education
High School Diploma -
Edgewater High School
Orlando, FL05-2004
Skills
- Check-in coordination
- Shift change management
- Concierge support
- Loyalty promotion
- Room charging
- Property security
- Guest relations
- Product sales
- Flexible schedule
Timeline
Guest Service Representative
Motel 6 Hotel
02.2024 - Current
Audio Engineer
Exquisite Audio Recording
05.2015 - 12.2023
High School Diploma -
Edgewater High School
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