Summary
Overview
Work History
Education
Skills
Skills And Achievements
Timeline
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Ryan Casseles

Windsor,WI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Lead Guest Service Representative

Feather Sound Country Club
Clearwater, FL
06.2021 - Current
  • Facilitate the education and training for new staff to meet all customer relations and business standards.
  • Collaborate with team members to maximize professional development and growth.
  • Create a high level of individual rapport, encouragement and motivation with all staff and clients by building positive, encouraging and professional relationships.
  • Maintain a high level of outreach to customer base, with attention to their daily and unique needs.
  • Ensure the comprehensive and timely organization and documentation of all client caseloads.
  • Remain inquisitive with an open mindset to consistently look for opportunities to improve daily practices and apply them to better client satisfaction and team support.

Contractor, Business Services Case Manager

Colonial Life Insurance
Tampa, FL
08.2018 - 06.2021
  • Developed and cultivated relationships with clients and established customer acquisition through various communications styles including, phone appointments, email and text.
  • Managed a dynamic portfolio work-flow through connections with clients by assisting them in enrollment and follow-up support.
  • Set specific goals for projects to measure progress and evaluate trends and improve end results.
  • Analyzed customer feedback data to improve customer the overall fidelity and integrity of service processes.

Business Services Coordinator

Tranzact Insurance Solutions
Tampa, FL
08.2019 - 03.2020
  • Provided education, support, and motivation for clients to enroll in programs.
  • Incentivized proactive behavior both with coworkers and in calls with clients with exemplary results.
  • Conferred with team members and management concerning feedback on operations and based on customer preferences and habits.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Education Paraprofessional

Catapult Academy
Jacksonville, FL
01.2018 - 07.2018
  • Experienced teacher and highly motivated academic support a specialist to at-risk adult students with diverse learning styles and abilities in an alternative educational setting.
  • Supported students throughout academic instruction and assignments. Offered students personalized educational, behavioral and emotional support.
  • Guided students in developing organizational and study skills.
  • Prioritized each student with personalized goals and worked to collaborate with all stakeholders to maximize on student's progress.Contributed to a safe and inclusive learning environment for all students.
  • Helped create positive relationships with students through communication efforts through individual conferences.
  • Assisted with implementation of student's individualized educational plans with discretion and direction of instructors and administrators.
  • Maintained accurate records of student performance data including attendance, grades, assessments.
  • Conducted reading and math interventions under the supervision of a certified instructor.
  • Actively involved in meetings related to professional development activities and conferences.
  • Facilitated communication between students, instructors and other educational staff.

Education

Master's - business administration, Concentration in Entrepreneurship

Southern New Hampshire University
01.2020

Bachelor of Arts - Economics

The University of South Florida
05.2017

Skills

  • Public Speaking
  • Reliability
  • Time Management
  • Project Management
  • Prioritization
  • Record keeping
  • Initiative and Self-motivation
  • Team player attitude
  • Reliability and punctuality
  • Cross-cultural sensitivity

Skills And Achievements

  • Math and Business Educational Professional, able to motivate and encourage students with considerable challenges and obstacles to achieve their goals and move toward a better future.
  • Highly experienced in Business Management Topics and Execution. 10K-90 Day Sales Accolade with Colonial Life Insurance, Surpassed 10k in business in the first 90 days of employment.
  • Public Speaking, Consistent knowledge of intermediate speech skills and past USF Public Speaking coursework, combined with extensive experience presenting work to others in as an Educational Representative and Sales Rep with Tranzact Insurance.
  • Reliability & Time Management, Entrusted to finish all responsibilities in a fast-paced environment with recurring challenges.
  • Project Management, Exceptional at handling multiple projects simultaneously, and proficient at prioritization of new assignments or clients that arise.

Timeline

Lead Guest Service Representative

Feather Sound Country Club
06.2021 - Current

Business Services Coordinator

Tranzact Insurance Solutions
08.2019 - 03.2020

Contractor, Business Services Case Manager

Colonial Life Insurance
08.2018 - 06.2021

Education Paraprofessional

Catapult Academy
01.2018 - 07.2018

Master's - business administration, Concentration in Entrepreneurship

Southern New Hampshire University

Bachelor of Arts - Economics

The University of South Florida

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Ryan Casseles