Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Cavazos

San Benito,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and priortization abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Jason Deli
Harlingen, TX
08.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Theatre Usher

Cinemark
Harlingen, TX
06.2021 - 07.2022
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
  • Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
  • Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.

Jump Patrol

Xtreme Jump
San Benito, TX
06.2019 - 06.2021
  • Served as an effective liaison between upper management and frontline staff, facilitating a collaborative and cohesive work environment.
  • Actively participated in staff meetings, sharing ideas on ways to improve overall guest satisfaction ratings while mitigating any potential risks associated with jumping.
  • Coordinated closely with management to identify areas needing improvement, leading to increased overall operational efficiency.

Education

Business Administration - Business Administration

Southern Careers Institute Inc
Harlingen, TX
09.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Complaint Handling
  • Complaint resolution
  • Team Development
  • Problem Resolution
  • Conflict Resolution
  • Microsoft Excel
  • Microsoft Outlook

Certification

Biomedical engineer certification

Timeline

Customer Service Representative

Jason Deli
08.2022 - Current

Theatre Usher

Cinemark
06.2021 - 07.2022

Jump Patrol

Xtreme Jump
06.2019 - 06.2021

Business Administration - Business Administration

Southern Careers Institute Inc
Ryan Cavazos