Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

Ryan Chandler

Indianapolis,IN

Summary

Dedicated retail manager with extensive experience in optimizing team performance and enhancing customer satisfaction in the retail sector. Proven track record of implementing effective training and morale-boosting strategies. Skilled in vendor negotiations and operational management. Aspiring to leverage leadership skills to advance in a senior management role.

Overview

13
13
years of professional experience

Work History

Manager

Big Red Liquors
Greenwood, IN
11.2024 - Current
  • Enhanced coverage by optimizing employee schedules to meet peak customer demands.
  • Led vendor negotiations to secure advantageous terms and reduce costs.
  • Mentored team members to effectively handle and resolve complex customer issues.
  • Implemented training programs to improve staff performance and customer interactions.
  • Streamlined cash management processes, ensuring accuracy and efficiency.

Assistant Manager

Big Red Liquors
Greenwood, IN
04.2023 - 11.2024
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised closing duties such as counting money, restocking shelves, cleaning work areas.

Cashier

Big Red Liquors
Greenwood, IN
07.2022 - 04.2023
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.

Delivery Driver

Big Red Liquors
Greenwood, IN
08.2021 - 03.2022
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Ensured accurate completion of all paperwork associated with deliveries.

Delivery Driver

DoorDash
Greenwood, IN
05.2021 - 08.2021
  • Handled merchandise in accordance with product handling standards.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Notified customers of delays to decrease calls to support.

Damage Prevention Specialist

Underground Safety Alliance
Greenwood, IN
11.2020 - 05.2021
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.

Crew Member

Culver's Restaurant
Greenwood, IN
08.2020 - 11.2020
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Maintained safe food handling practices to prevent germ spread.
  • Provided quality customer service by adhering to company policies and procedures.

Person in Charge

Jimmy Johns Gourmet Subs
Indianapolis, IN
07.2015 - 04.2019
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.

Crew Trainer

McDonald's
Franklin, IN
06.2012 - 07.2015
  • Provided feedback on employee performance based on observed results during training sessions.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) - Accounting

University of Phoenix
Tempe, AZ
04-2026

Some College (No Degree) - Accounting

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2015

High School Diploma -

Franklin Community High School
Franklin
05-2013

Skills

  • Customer service
  • Time management
  • Critical thinking
  • Data analysis
  • Microsoft Excel
  • Team collaboration

Affiliations

  • Gym
  • Camping
  • Hiking

Timeline

Manager

Big Red Liquors
11.2024 - Current

Assistant Manager

Big Red Liquors
04.2023 - 11.2024

Cashier

Big Red Liquors
07.2022 - 04.2023

Delivery Driver

Big Red Liquors
08.2021 - 03.2022

Delivery Driver

DoorDash
05.2021 - 08.2021

Damage Prevention Specialist

Underground Safety Alliance
11.2020 - 05.2021

Crew Member

Culver's Restaurant
08.2020 - 11.2020

Person in Charge

Jimmy Johns Gourmet Subs
07.2015 - 04.2019

Crew Trainer

McDonald's
06.2012 - 07.2015

Some College (No Degree) - Accounting

University of Phoenix

Some College (No Degree) - Accounting

Ivy Tech Community College of Indiana

High School Diploma -

Franklin Community High School

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