Ryan Chandler
Indianapolis,IN
Summary
Dedicated retail manager with extensive experience in optimizing team performance and enhancing customer satisfaction in the retail sector. Proven track record of implementing effective training and morale-boosting strategies. Skilled in vendor negotiations and operational management. Aspiring to leverage leadership skills to advance in a senior management role.
Overview
13
13
years of professional experience
Work History
Manager
Big Red Liquors
Greenwood, IN
11.2024 - Current
- Enhanced coverage by optimizing employee schedules to meet peak customer demands.
- Led vendor negotiations to secure advantageous terms and reduce costs.
- Mentored team members to effectively handle and resolve complex customer issues.
- Implemented training programs to improve staff performance and customer interactions.
- Streamlined cash management processes, ensuring accuracy and efficiency.
Assistant Manager
Big Red Liquors
Greenwood, IN
04.2023 - 11.2024
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised closing duties such as counting money, restocking shelves, cleaning work areas.
Cashier
Big Red Liquors
Greenwood, IN
07.2022 - 04.2023
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
Delivery Driver
Big Red Liquors
Greenwood, IN
08.2021 - 03.2022
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Ensured accurate completion of all paperwork associated with deliveries.
Delivery Driver
DoorDash
Greenwood, IN
05.2021 - 08.2021
- Handled merchandise in accordance with product handling standards.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Notified customers of delays to decrease calls to support.
Damage Prevention Specialist
Underground Safety Alliance
Greenwood, IN
11.2020 - 05.2021
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Crew Member
Culver's Restaurant
Greenwood, IN
08.2020 - 11.2020
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Maintained safe food handling practices to prevent germ spread.
- Provided quality customer service by adhering to company policies and procedures.
Person in Charge
Jimmy Johns Gourmet Subs
Indianapolis, IN
07.2015 - 04.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
Crew Trainer
McDonald's
Franklin, IN
06.2012 - 07.2015
- Provided feedback on employee performance based on observed results during training sessions.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Accounting
University of Phoenix
Tempe, AZ04-2026
Some College (No Degree) - Accounting
Ivy Tech Community College of Indiana
Indianapolis, IN05-2015
High School Diploma -
Franklin Community High School
Franklin05-2013
Skills
- Customer service
- Time management
- Critical thinking
- Data analysis
- Microsoft Excel
- Team collaboration
Affiliations
- Gym
- Camping
- Hiking
Timeline
Manager
Big Red Liquors
11.2024 - Current
Assistant Manager
Big Red Liquors
04.2023 - 11.2024
Cashier
Big Red Liquors
07.2022 - 04.2023
Delivery Driver
Big Red Liquors
08.2021 - 03.2022
Delivery Driver
DoorDash
05.2021 - 08.2021
Damage Prevention Specialist
Underground Safety Alliance
11.2020 - 05.2021
Crew Member
Culver's Restaurant
08.2020 - 11.2020
Person in Charge
Jimmy Johns Gourmet Subs
07.2015 - 04.2019
Crew Trainer
McDonald's
06.2012 - 07.2015
Some College (No Degree) - Accounting
University of Phoenix
Some College (No Degree) - Accounting
Ivy Tech Community College of Indiana
High School Diploma -
Franklin Community High School
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