Ryan Chapman
Laurelton,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wholesale Kitchen Cabinet Distributors
Perth Amboy, New Jersey
08.2024 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Senior Beach Attendant (Seasonal)
Jenkinsons Beach
Point Pleasant, NJ
04.2023 - 09.2024
- Assisted guests with beach equipment rentals and setup.
- Maintained cleanliness of beach areas by removing litter and debris.
- Collaborated with team members to ensure smooth daily operations.
- Responded promptly to guest inquiries and resolved concerns effectively.
- Assisted with setting up tents, canopies, and other structures for beach events.
Sales Associate
Under Armour Store
Tinton Falls, NJ
09.2023 - 08.2024
- Maintained organized merchandise displays to enhance store presentation.
- Handled customer inquiries and resolved issues in a timely manner.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
Cashier/Barista
Dunkin Donuts
Brick, NJ
08.2021 - 06.2023
- Operated cash register and processed customer transactions efficiently.
- Followed safety protocols for food handling and sanitation practices.
- Restocked supplies to ensure availability during busy shifts.
- Collaborated with team members to enhance overall service quality.
- Worked closely with front-end staff to assist customers.
Education
Basic Home System: Electric Certificate - Electrician
Ocena County Vociation Technical Scnool
Toms River, NJ05-2025
Some College (No Degree) - Liberal Arts And Sciences
Ocean County College
Toms River, NJSkills
- Customer service
- Communication skills
- Team collaboration
- Problem resolution
- Time management
- Product knowledge
- Sales support
- Equipment setup
- In-store support
- Dispute resolution
Timeline
Customer Service Representative
Wholesale Kitchen Cabinet Distributors
08.2024 - Current
Sales Associate
Under Armour Store
09.2023 - 08.2024
Senior Beach Attendant (Seasonal)
Jenkinsons Beach
04.2023 - 09.2024
Cashier/Barista
Dunkin Donuts
08.2021 - 06.2023
Basic Home System: Electric Certificate - Electrician
Ocena County Vociation Technical Scnool
Some College (No Degree) - Liberal Arts And Sciences
Ocean County College