Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Chen

Woodside,NY

Summary

Knowledgeable and seasoned transportation and logistics specialist with professional experience in global logistics by ground and water. Proficient in customer support and efficient problem solving. Demonstrated ability to understand customer’s needs. Motivated to maintain customer satisfaction and contribute to company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

General Manager

MSL Global Express Inc.
07.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.

Ocean Export Manager

MSL Express Inc.
09.2019 - 06.2023
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.

Air & Ocean Export Operation

MSL Express Inc.
05.2016 - 09.2019
  • Preparing and offering the best air and ocean rates for the US customers and overseas agents
  • Responsible for handling and consolidating air shipments
  • Arranging TSA qualified truckers for domestic moves
  • Securing flight schedules and preparing documents for air exports
  • Communicating with warehouse for transferring shipments to airport
  • Monitoring the status of shipments and giving the timely updates to customers
  • Operating LCL and FCL shipping from the US
  • Searching the most economy ocean freight and creating bookings with carriers
  • Dispatching trucks for pickups and deliveries
  • Coordinating with shippers and trucking companies for multiple loadings and container returns
  • Special shipments and equipment handling like dangerous goods, reefer cargo, open-top containers and flat-racks
  • Providing excellent customer service and troubleshooting.

Ocean Export Operation

Charter Link Logistics Group
01.2015 - 04.2016
  • Offered rates and issued bookings
  • Arranged inland trucking and provided tracking status
  • Generated and provided warehouse receipt for customers
  • Coordinated and communicated with warehouses for loading, storage and general works
  • Responsible for consolidating containers, maintaining qualified cargo volume and maximizing profit for every container
  • Documentation and AES filling
  • Cooperated with oversea agents for releasing shipments, transshipment and problems solving.

Education

Bachelor of Technology - Communication Design

New York City College of Technology
New York, NY
01.2015

A.S.S - New Media Technology

LaGuardia Community College
New York, NY
01.2013

Skills

  • Attention to detail
  • Customer Relationship Management
  • Skilled multi-tasker
  • Workflow Planning
  • Strategic operational planning
  • Rate negotiation
  • Microsoft Office
  • Adobe Photoshop
  • ILogisys
  • Labor Cost Controls
  • Team training and development
  • Operations Management

Timeline

General Manager

MSL Global Express Inc.
07.2023 - Current

Ocean Export Manager

MSL Express Inc.
09.2019 - 06.2023

Air & Ocean Export Operation

MSL Express Inc.
05.2016 - 09.2019

Ocean Export Operation

Charter Link Logistics Group
01.2015 - 04.2016

Bachelor of Technology - Communication Design

New York City College of Technology

A.S.S - New Media Technology

LaGuardia Community College
Ryan Chen