Timothy Robins
Colorado Springs,CO
Summary
Smart Service Advisor known for being valued team player and dedicated employee. Looking for new position.
Overview
12
12
years of professional experience
Work History
General Manager
Caliber Collision
Colorado Springs , CO
02.2022 - 05.2025
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Used Software to calculate damages and claim values.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
General Manager
West Carstar
Colorado Springs, CO
12.2019 - 02.2022
- Supervised and managed shop operations and tasks.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting Type sales.
- Used Software to prepare and manage annual operating budget of body shop.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Established relationships with Number automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Established Type goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue.
- Coordinated and supervised Number shop and field service technicians and assigned tasks and work orders.
General Manager
Kraftsmen CARSTAR
Colorado Springs, CO
10.2016 - 02.2022
- Supervised and managed shop operations and tasks.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Maintained employee morale and increased production Number% through employee appreciation.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting Type sales.
- Used Software to prepare and manage annual operating budget of body shop.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Established relationships with Number automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
Regional Manager
Caliber Collison
Denver, Colorado
05.2025 - Current
- Led regional teams to achieve operational excellence and drive revenue growth.
- Developed and implemented strategic initiatives to optimize market penetration and customer engagement.
- Oversaw budget management and resource allocation for multiple locations, ensuring financial targets were met.
- Mentored and trained staff on best practices in customer service and sales techniques to enhance performance.
Estimator
Gerber Collision
Colorado Springs , CO
11.2013 - 09.2016
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Used Software to calculate damages and claim values.
Skills
- Efficient and Detail-Oriented
- Attention to Detail
- Excellent Communication
- Issue and Complaint Resolution
- Quality Control
- Courteous with Strong Service Mindset
- Estimating Accuracy
- Multitasking and Organization
- Upbeat and Positive Personality
- Performance Goals
- Handling Customer Complaints
- Team Collaboration
- Customer Service
- Employee Relationships
Timeline
Regional Manager
Caliber Collison
05.2025 - Current
General Manager
Caliber Collision
02.2022 - 05.2025
General Manager
West Carstar
12.2019 - 02.2022
General Manager
Kraftsmen CARSTAR
10.2016 - 02.2022
Estimator
Gerber Collision
11.2013 - 09.2016