Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Ryan Church

Latrobe,PA

Summary

Experienced sportsbook employee who has been in the industry since it legalized in 2018. Excellent communication, problem solving strategies, and attention to detail. Recognized for performance excellence and contributions to success at FanDuel Greenbrier and FanDuel Pittsburgh.

Overview

6
6
years of professional experience

Work History

Sportsbook Manager

FanDuel/Live Casino
Greensburg, PA
09.2024 - Current
  • Managed risk by developing and implementing effective risk management strategies.
  • Recruited and hired qualified candidates to fill open positions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Analyzed business performance data and forecasted business results for upper management.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Ensured compliance with industry regulations and company policies.

Lead Sportsbook Supervisor

FanDuel/Live Casino
Greensburg, PA
10.2021 - 09.2024
  • Complied with company, state, and federal regulations.
  • Monitored bettors for suspicious activity to prevent things such as money laundering and proxy betting.
  • Approved and refused wagers as appropriate.
  • Obtained proper identification from guests and proceeded with Title 31 when appropriate.
  • Conducted employee evaluations to provide feedback and set expectations for future job performance.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Sportsbook Supervisor

FanDuel/Live Casino
Greensburg, PA
11.2020 - 09.2021
  • Complied with company, state, and federal regulations.
  • Monitored bettors for suspicious activity to prevent things such as money laundering and proxy betting.
  • Floor walked and interacted with guests to provide unbeatable customer service experience.
  • Approved and refused wagers as appropriate.
  • Obtained proper identification from guests and proceeded with Title 31 when appropriate.

Sportsbook Supervisor

FanDuel
White Sulphur Springs, WV
07.2019 - 10.2020
  • Complied with company, state, and federal regulations.
  • Monitored bettors for suspicious activity to prevent things such as money laundering and proxy betting.
  • Floor walked and interacted with guests to provide unbeatable best customer service experience.
  • Approved and refused wagers as appropriate.
  • Obtained proper identification from guests and proceeded with Title 31 when appropriate.

Sportsbook Ticket Writer

FanDuel
White Sulphur Springs, WV
09.2018 - 07.2019
  • Wrote and cashed tickets in accurate and timely manners in accordance with state and company compliances.
  • Kept sportsbook supplies stocked while also keeping my work area neat and presentable.
  • Explained wagering rules and procedures to guests.
  • Provided information to guests in a friendly manner, often times teaching guests with zero sportsbetting experience how betting works.

Skills

  • Priority management
  • Team Building
  • Attention to Detail
  • Problem Resolution
  • Communication Skills
  • Staff development

Accomplishments

  • FanDuel Greenbrier quarterly MVP
  • Promotion from cashier to supervisor within the first year
  • Promotion from supervisor to lead supervisor within 2 years

Timeline

Sportsbook Manager

FanDuel/Live Casino
09.2024 - Current

Lead Sportsbook Supervisor

FanDuel/Live Casino
10.2021 - 09.2024

Sportsbook Supervisor

FanDuel/Live Casino
11.2020 - 09.2021

Sportsbook Supervisor

FanDuel
07.2019 - 10.2020

Sportsbook Ticket Writer

FanDuel
09.2018 - 07.2019

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Ryan Church