Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ryan Clark

Cedar City,Utah

Summary

Veteran professional with over 20 years of experience in the material handling industry, including 18 years at Crown Equipment Corporation. Proven expertise in service, parts, sales, and project management, with a strong focus on warehouse optimization and forklift maintenance. Demonstrated success in team leadership and vendor coordination, aiming to enhance operational efficiency and contribute to Crown's success as a Branch Business Systems Development Manager.

Overview

20
20
years of professional experience

Work History

Account Representative UT - Warehouse Solutions LV

Crown Lift Trucks
Cedar City, UT
04.2023 - Current
  • Reviewed contracts, invoices, and documents for accuracy to ensure compliance.
  • Generated new business through cold-calling prospective clients, expanding market reach.
  • Participated in weekly team meetings to discuss project progress and improvements.
  • Managed multiple projects simultaneously while consistently meeting established deadlines.
  • Responded promptly to customer inquiries via phone and email, enhancing customer satisfaction.
  • Processed orders efficiently according to established procedures, maintaining workflow continuity.
  • Conducted market research to identify and capitalize on new sales opportunities.
  • Assisted in developing annual budgets and forecasts to support financial planning.

Account Representative and CSS Utah

Crown Lift Trucks
Cedar City, UT
08.2018 - 04.2023
  • Maintained detailed records of all client communications.
  • Participated in training programs designed to enhance job knowledge.
  • Assisted in developing strategies for increasing customer loyalty.
  • Processed orders promptly according to established procedures.
  • Developed comprehensive account plans tailored to each client's needs.
  • Assisted in the development of annual budgets and forecasts.
  • Developed and maintained relationships with key accounts, ensuring customer satisfaction.
  • Provided excellent customer service to ensure client satisfaction.
  • Actively participated in weekly team meetings to discuss progress on projects.

Lead Field Service Technician

Crown Lift Trucks
Cedar City, UT
05.2015 - 08.2018
  • Handle all FSM and dispatch duties for the remote Southern Utah territory.
  • Generated new business opportunities through cold calling.
  • Resolved conflicts between customers and technicians related to job performance.
  • Troubleshot, diagnosed and resolved complex customer issues with minimal guidance.
  • Evaluated existing processes and procedures for potential areas of improvement.
  • Participated in weekly meetings with management staff to discuss upcoming projects and review current progress.
  • Implemented process improvements that increased efficiency within the field service team.
  • Ensured quality assurance standards were met during all service activities.
  • Assisted junior technicians with installation and repair services as needed.
  • Conducted training sessions for new technicians on proper use of tools and equipment.
  • Adhered to safety procedures while performing installations or repairs in hazardous locations such as chemical plants or oil refineries.
  • Identified opportunities for cost savings through improved workflow processes.
  • Provided feedback on technician performance to management staff.
  • Maintained accurate records of service calls, parts used, time spent.
  • Reviewed work orders prior to dispatch to ensure accuracy of information provided by the customer.
  • Managed escalated customer complaints in a timely manner.
  • Traveled to field locations to evaluate equipment and performance.
  • Trained customers on equipment after installation.

Field Service Technician

Crown Lift Trucks
Cedar City, UT
08.2013 - 05.2015
  • Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
  • Generated new business opportunities through cold calling.
  • Performed troubleshooting on electronic circuits and systems.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Disassembled defective machines for repair or replacement of parts.
  • Kept up-to-date knowledge of industry trends, regulations, safety standards.
  • Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
  • Performed routine maintenance on machinery to ensure optimal performance.
  • Generated new business opportunities through cold calling campaigns.

Field Service Technician

Crown Lift Trucks
Henderson, Nevada
03.2011 - 08.2013
  • Executed repairs and maintenance on forklifts to ensure operational safety.
  • Responded to emergencies by working overtime, including evenings and weekends, to rectify unsafe conditions.

Parts Department

Crown Lift Trucks
Henderson, Nevada
01.2010 - 03.2011
  • Operated QuipWare system with high efficiency and accuracy to enhance productivity.
  • Conducted comprehensive inventories of warehouse stock monthly, quarterly, and annually to maintain accurate records.
  • Researched parts extensively to establish and uphold strong vendor relationships.
  • Reviewed incoming shipments against purchase orders to ensure compliance and accuracy.
  • Unloaded, picked, staged, and shipped parts for service department and customer orders efficiently.
  • Managed incoming calls from parts customers to resolve inquiries and provide timely support.

Job Sit Supervisor

Sandex Drilling and Blasting
Henderson, Nevada
09.2007 - 01.2010
  • Oversaw drilling deadlines and managed blasting crew to ensure timely project completion.
  • Performed repairs and maintenance on drills, bulk trucks, backhoes, semi trucks, and trailers.
  • Operated crane for efficient lifting and movement of materials and large objects.
  • Maintained and repaired heavy-duty machinery to minimize downtime.
  • Prepared broken parts for welding by grooving and scarfing surfaces.
  • Executed minor torch-ups using MIG welders to restore equipment functionality.
  • Researched and ordered necessary parts to support operations.
  • Coordinated vendor deliveries and developed relationships for cost-effective pricing.

Field Service Technician

Crown Lift Trucks
Henderson, Nevada
06.2005 - 09.2007
  • Executed repairs and maintenance on forklifts to ensure operational safety.
  • Addressed emergencies by working overtime, including evenings and weekends, to rectify unsafe conditions.

Education

Crown Talent Connect

Completed - Forklift Maintenance And Repair

Crown DP Factory Training

Associate of Science - Diesel And Industrial.

Universal Technical Institute
Avondale, AZ
06-2005

High School Diploma -

Ben Lomond High School
Ogden, UT
06-2004

Skills

Warehouse Solutions Design & Implementation

Forklift Service & Repair

Parts Inventory & Procurement

Sales & Account Management

Project Management & Execution

Team Leadership & Management

Vendor Coordination & Negotiation

Safety Compliance

References

References available upon request.

Timeline

Account Representative UT - Warehouse Solutions LV

Crown Lift Trucks
04.2023 - Current

Account Representative and CSS Utah

Crown Lift Trucks
08.2018 - 04.2023

Lead Field Service Technician

Crown Lift Trucks
05.2015 - 08.2018

Field Service Technician

Crown Lift Trucks
08.2013 - 05.2015

Field Service Technician

Crown Lift Trucks
03.2011 - 08.2013

Parts Department

Crown Lift Trucks
01.2010 - 03.2011

Job Sit Supervisor

Sandex Drilling and Blasting
09.2007 - 01.2010

Field Service Technician

Crown Lift Trucks
06.2005 - 09.2007

Crown Talent Connect

Completed - Forklift Maintenance And Repair

Crown DP Factory Training

Associate of Science - Diesel And Industrial.

Universal Technical Institute

High School Diploma -

Ben Lomond High School

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