Ryan Colby
Sterling Heights
Summary
Program and Project Manager professional with strong skills in data evaluation, project management, and process improvement. Proven track record in driving results through effective collaboration and adaptability to evolving requirements. Expertise in leveraging analytical tools, problem-solving, and stakeholder communication to deliver impactful solutions. Known for reliability, strategic thinking, and focus on achieving organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Management & Program Analyst (Project Manager)
Internal Revenue Service, IRS
10.2018 - Current
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Reviewed program implementation plans to assess risk and feasibility.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Managed cross-functional teams, resulting in successful completion of Internal Revenue Service mission critical programs.
- Prepares recommendation for personnel and budget requirements to accomplish the project; negotiates with managers of various components of the service to obtain needed resources.
- Implemented quality assurance measures, leading to a significant reduction in errors and rework.
- Automated intake processes using SharePoint lists integrated with PowerApps to streamline the workflow for new software intakes enterprise-wide.
- Serves as the Technical Advisor for the current branch to advise executives on best practices for secure and timely hardware and software deployments.
- Working towards moving the Technology Implementation Services branch to a full Agile methodology using a Scrum Framework foundation.
Linux OS Specialist
Internal Revenue Service, IRS
09.2015 - 10.2018
- Stayed up-to-date on the latest developments in Linux technologies and best practices, sharing knowledge with team members to continuously improve processes and systems.
- Resolved complex technical issues promptly by leveraging strong troubleshooting skills and root cause analysis techniques.
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
- Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
- Created and serviced administrator and user accounts on Linux-based systems, managing numerous deployments.
- Lead and deployed the complete Linux Infrastructure in the Internal Revenue Service going from a UNIX based operating system to the RedHat Linux base OS.
- Worked as the lead program manager for the Return Review Program (RRP) for the Linux Infrastructure.
- Worked and led the program to move the request time for a virtual server from 40 days to under 4 days.
- Worked and wrote all of the procedures for the Linux Infrastructure group.
Information Technology Specialist
Internal Revenue Service, IRS
11.2005 - 09.2015
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Controlled and managed server room, wireless network, server infrastructure.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ04-2017
Skills
- Strategic planning
- Business process improvement
- Requirements gathering
- Risk assessments
- Proficient in PowerApps
- Excellent communication
- Risk assessment
- Agile Methodology
- SCRUM (PSM Certified)
- Large scale IT Deployments
- Proficient in JIRA
- Proficient in PowerBI, SharePoint, SharePoint Lists
Certification
Professional SCRUM Master 1 (PSM)
Working towards Project Management Professional (PMP)
Timeline
Management & Program Analyst (Project Manager)
Internal Revenue Service, IRS
10.2018 - Current
Linux OS Specialist
Internal Revenue Service, IRS
09.2015 - 10.2018
Information Technology Specialist
Internal Revenue Service, IRS
11.2005 - 09.2015
Bachelor of Science - Information Technology
University of Phoenix
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