Ryan Cole
Fort Worth,TX
Summary
Dedicated professional with a history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Territory Manager
Hippo Analytics
05.2023 - Current
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Organized promotional events and interacted with community to increase sales volume.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
Sales Account Manager
AWL
01.2022 - 02.2023
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated performance against goals and implemented appropriate development plans.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Assistant Project Manager
Liberty Mutual Group
01.2021 - 11.2021
- Monitored project progress, identified risks, and took corrective action as needed.
- Piloted hybrid team to drive non-traditional revenue source for the direct response center of Liberty Mutual.
- Devised and implemented attainable schedules, timelines, and milestones for on-track projects.
- Actively led and participated in weekly project reviews with stakeholders to discuss progress updates, challenges faced, potential solutions, and future plans.
Sales Coach
Liberty Mutual Group
09.2019 - 01.2021
- Reduced employee turnover rate by fostering a supportive work environment that prioritizes personal growth and career advancement opportunities.
- Introduced creative incentive programs designed to motivate employees while also rewarding their hard work.
- Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
- Developed and implemented a successful onboarding program and sales playbook to ensure new agent success.
Insurance Agent
Liberty Mutual Group
01.2017 - 09.2019
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
Education
Master of Science - Educational Leadership
Western Governors University
Salt Lake City, UT06.2026
Bachelor of Science - Kinesiology
Prairie View A & M University
Prairie View, TX05.2016
Skills
Time & account management
Critical Thinking
Coaching
Result-oriented
Underwriting
Verbal & written communication
Analytics
Relationship building
TECHNOLOGY KNOWLEDGE
MS OFFICE SUITE | SALESFORCE | CRM SOFTWARE | OPUS | MICROSOFT | APPLE | MSP | TEMPO | OUTLOOK
Timeline
Territory Manager
Hippo Analytics
05.2023 - Current
Sales Account Manager
AWL
01.2022 - 02.2023
Assistant Project Manager
Liberty Mutual Group
01.2021 - 11.2021
Sales Coach
Liberty Mutual Group
09.2019 - 01.2021
Insurance Agent
Liberty Mutual Group
01.2017 - 09.2019
Master of Science - Educational Leadership
Western Governors University
Bachelor of Science - Kinesiology
Prairie View A & M University
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