RYAN COLLINS
Kirkland
Summary
Highly organized and adaptable professional with a background in education, healthcare administration, and business operations. Proven track record of managing high-volume workflows, maintaining strict data confidentiality, and exceeding performance goals. Strong communicator skilled at bridging the gap between complex technical information and client-facing service.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
Allegro Pediatrics
Bothell, WA
03.2025 - 01.2026
- Managed high-volume phone calls and appointment scheduling using a Practice Management system
- Verified patient demographics, insurance, and consent documentation; ensured HIPAA compliance
- Checked patients in/out, collected co-pays, and resolved scheduling or account issues
- Supported clinic operations across multiple locations and adapted to changing workflows
Membership Coordinator
Colombia Athletic Club
Kirkland, WA
08.2019 - 06.2021
- Exceeded membership sales goals in 90% of employment months
- Tracked membership metrics and revenue performance
- Delivered front-desk support and customer service in a fast-paced environment
Education
Certificate - Student Teaching (Chemistry)
Central Washington University
Ellensburg, WA01.2022
B.A. - Liberal Arts, Business Economics
California State University, Long Beach
Long Beach, CA01.2019
Skills
- Strong communication
- Organization
- Confidentiality
- Technology skills
Certifications And Skills
- Washington State Residency Teacher Certificate
- CPR Certified
- Strong communication
- Organization
- Confidentiality
- Technology skills
Timeline
Patient Services Representative
Allegro Pediatrics
03.2025 - 01.2026
Membership Coordinator
Colombia Athletic Club
08.2019 - 06.2021
B.A. - Liberal Arts, Business Economics
California State University, Long Beach
Certificate - Student Teaching (Chemistry)
Central Washington University