Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Conway

Minneapolis,MN

Summary

Experienced technical professional with a passion for solving problems and empowering others through technology. I've grown from front-line support to senior solutions engineering by combining a proactive mindset, empathy, and technical skill—aligning every solution with the unique needs of the people behind the problem. Known for leading with transparency, building trust with enterprise clients, and designing scalable systems that make life easier for teammates and customers. Now looking to bring my curiosity and collaboration into a Solutions Architect role where I can help businesses automate smarter and grow faster—together.

Overview

10
10
years of professional experience

Work History

Sr. Solutions Engineer

Sovos Compliance
01.2024 - Current
  • Led the design and facilitation of a company-wide SQL training initiative, increasing team efficiency and technical proficiency.
  • Directed a team of four contractors through critical periods, consistently meeting deadlines and ensuring service continuity.
  • Delivered custom SQL queries and strategic product improvements for a Fortune 100 client, earning praise from both client and internal leadership.
  • Guided complex escalations and project planning with empathy and urgency, improving customer satisfaction and internal collaboration.
  • Championed team-wide data cleanup projects, streamlining reporting and enhancing decision-making systems.

Solutions Engineer I & II

01.2019 - 01.2024
  • Served as a technical point of contact for high-value clients, delivering demos, onboarding support, and technical guidance.
  • - Partnered with development and product teams to track issues, propose enhancements, and represent client needs.
  • - Led cross-functional efforts to troubleshoot product issues and implement scalable improvements across departments.

Software Support Analyst I & II

01.2015 - 01.2019
  • - Delivered front-line technical support via phone and email, guiding users through complex SaaS functionality.
  • - Created internal documentation and processes to streamline support operations.
  • - Developed a strong technical foundation through hands-on troubleshooting and SQL query development.
  • - Built trust with customers by offering thoughtful, accurate solutions with a human-first approach.

Education

Bachelor of Science - Business Administration – Management

National American University

Skills

  • Strategic thinking
  • Customer engagement
  • Incident management
  • Requirements gathering
  • SQL querying

Timeline

Sr. Solutions Engineer

Sovos Compliance
01.2024 - Current

Solutions Engineer I & II

01.2019 - 01.2024

Software Support Analyst I & II

01.2015 - 01.2019

Bachelor of Science - Business Administration – Management

National American University

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