Ryan Cook
Yulee,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Circle K
04.2022 - Current
- Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieve team goals through formalized training plans, coaching, and performance management.
- Mentor and coach team members to foster productive and engaging work environment.
- Additionally, negotiate with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreements.
District Manager
Seven Eleven
02.2016 - 04.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Project Manager surrounding Speedy Rewards, created ordinal food program.
Assistant Manager
Enterprise Rent-A-Car
11.2013 - 02.2016
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Market to corporations to gain new business and maintain existing relationships,.
Customer Account Manager
Aarons Sale and Lease
02.2011 - 11.2013
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
Education
Bachelor of Arts - Elementary Education
Appalachian State University
Boone, NC05-2010
Skills
- Cross-functional coordination
- Operational Efficiency
- Data-driven decision-making
- Strategic planning and execution
- Leadership training
- Financial controls implementation
Certification
A+ Certified
ServSafe Certified
Timeline
Regional Director of Operations
Circle K
04.2022 - Current
District Manager
Seven Eleven
02.2016 - 04.2022
Assistant Manager
Enterprise Rent-A-Car
11.2013 - 02.2016
Customer Account Manager
Aarons Sale and Lease
02.2011 - 11.2013
A+ Certified
ServSafe Certified
Bachelor of Arts - Elementary Education
Appalachian State University
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